How do I forward a ticket to someone?

RT Users
1

I’ve seen various references to the “forward” feature in RT (we’re
running 3.8.2 on Ubuntu), but I can’t figure out how to forward a
ticket. I don’t see a Forward button on any of the screens… any hints?

Thanks,

. . . . . . . . . . . . . . . . . . . . . . . . .
Gary Oberbrunner garyo@genarts.com
GenArts, Inc. Tel: 617-492-2888
955 Mass. Ave Fax: 617-492-2852
Cambridge, MA 02139 USA www.genarts.com

2

I’ve seen various references to the “forward” feature in RT (we’re
running 3.8.2 on Ubuntu), but I can’t figure out how to forward a
ticket. I don’t see a Forward button on any of the screens… any hints?

The link is next to Reply and Comment on individual pieces of ticket
history. You’ll need to grant the ForwardMessage right.

3.8.5 will merge the branch that allows forwarding the whole ticket.

-kevin