How do I edit the autoreply?

Hi!
How do I edit the autoreply?
I try to go to configure->global->templates but there is no templates there.
When I check in the database, autoreply is there but with queue number =0.
How do I edit autoreply, do I have to change it by hand in the database?
/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

Nils-Erik Svang�rd wrote:

Hi!
How do I edit the autoreply?
I try to go to configure->global->templates but there is no templates
there.
You don’t have rights too see/edit global templates.

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Hi!
How do I edit the autoreply?
I try to go to configure->global->templates but there is no templates
there.

You don’t have rights too see/edit global templates.

When I check in the database, autoreply is there but with queue
number =0.
How do I edit autoreply, do I have to change it by hand in the database?
/nisse

But I have superuser priviliges, and root isnt allowed to login since
all authentication is against the LDAP server. And also the root user
vanished when I upgraded from RT2.0.5
/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

Nils-Erik Svang�rd wrote:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Hi!
How do I edit the autoreply?
I try to go to configure->global->templates but there is no templates
there.

You don’t have rights too see/edit global templates.

When I check in the database, autoreply is there but with queue
number =0.
It’s OK. ‘0’ is “alias” for global queue.

How do I edit autoreply, do I have to change it by hand in the database?

But I have superuser priviliges, and root isnt allowed to login since
Hmm, superuser priveleges should be enough.

all authentication is against the LDAP server. And also the root user
vanished when I upgraded from RT2.0.5
It should be considered as bug, what RT version do you have now?
Also, can you send us DB query log that is generated when you touch this
page?

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Hi!
How do I edit the autoreply?
I try to go to configure->global->templates but there is no
templates there.

You don’t have rights too see/edit global templates.

When I check in the database, autoreply is there but with queue
number =0.

It’s OK. ‘0’ is “alias” for global queue.

How do I edit autoreply, do I have to change it by hand in the
database?

But I have superuser priviliges, and root isnt allowed to login since

Hmm, superuser priveleges should be enough.

all authentication is against the LDAP server. And also the root user
vanished when I upgraded from RT2.0.5

It should be considered as bug, what RT version do you have now?
Also, can you send us DB query log that is generated when you touch
this page?

I have RT3.2.1 now, and I upgraded from RT2.0.15.
DB query log? From MySQL or RT? Where do I find it. I have set
Set($LogDir,’/var/log/rt3.2.1’); but that dir is empty, do I have to
enable logging somewhere?

Arrg! It’s frustrating with all the stuff that is almost working, but
not quite!
/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

Nils-Erik Svang�rd wrote:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:
Hmm, superuser priveleges should be enough.

all authentication is against the LDAP server. And also the root user
vanished when I upgraded from RT2.0.5

It should be considered as bug, what RT version do you have now?
Also, can you send us DB query log that is generated when you touch
this page?

I have RT3.2.1 now, and I upgraded from RT2.0.15.
DB query log? From MySQL or RT? Where do I find it. I have set
Set($LogDir,’/var/log/rt3.2.1’); but that dir is empty, do I have to
enable logging somewhere?
http://wiki.bestpractical.com/index.cgi?Debug
Add some(better debug, cause you have problem) log level for log into file.
MySQL is also helpful, Debug wiki page says hoe to enable it. And how to
cat DB log that is generated from one request to server.

Arrg! It’s frustrating with all the stuff that is almost working, but
not quite!
:confused:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Ruslan U. Zakirov wrote:

Nils-Erik Svang�rd wrote:

Hmm, superuser priveleges should be enough.

all authentication is against the LDAP server. And also the root
user vanished when I upgraded from RT2.0.5

It should be considered as bug, what RT version do you have now?
Also, can you send us DB query log that is generated when you touch
this page?

I have RT3.2.1 now, and I upgraded from RT2.0.15.
DB query log? From MySQL or RT? Where do I find it. I have set
Set($LogDir,’/var/log/rt3.2.1’); but that dir is empty, do I have to
enable logging somewhere?

http://wiki.bestpractical.com/index.cgi?Debug
Add some(better debug, cause you have problem) log level for log into
file.
MySQL is also helpful, Debug wiki page says hoe to enable it. And how
to cat DB log that is generated from one request to server.

Arrg! It’s frustrating with all the stuff that is almost working, but
not quite!

:confused:

/nisse

Hello again!
Now I have enabled debugging!
Hopefully I will also find why RT think there is a lot of bounces.
Someone with experiance of reading these log, please pitch me some hints.
/nisse

[Thu Sep 30 08:33:10 2004] [debug]: About to think about scrips for
transaction1
50780 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:33:10 2004] [debug]: About to prepare scrips for
transaction15078
0 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:33:10 2004] [debug]: Found 3 scrips
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:33:11 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42125] AutoReply: (adm) Office 2003
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:12 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42125] (adm) Office 2003
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:12 2004] [debug]: About to commit scrips for
transaction150780
(/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:33:13 2004] [info]:
<rt-3.2.1-42125-150780-3.9.54728451704803@ltu
.se> #42125/150780 - Scrip 3
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:
209)
[Thu Sep 30 08:33:14 2004] [debug]: Converting ‘iso-8859-1’ to ‘utf-8’
for text/
plain - [r2d2.dc.ltu.se #42125] AutoReply: (adm) Office 2003
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:14 2004] [debug]: About to think about scrips for
transaction1
50781 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:33:14 2004] [info]:
<rt-3.2.1-42125-150780-3.9.54728451704803@ltu
.se> sent To: helpdesk@dc.luth.se Cc: Bcc:
(/info/install/rt3.2.1/lib/RT/Actio
n/SendEmail.pm:269)
[Thu Sep 30 08:33:14 2004] [info]:
<rt-3.2.1-42125-150780-24.5.62774780852976@lt
u.se> #42125/150780 - Scrip 24 Imported from RT 2.0
(/info/install/rt3.2.1/lib/R
T/Action/SendEmail.pm:209)
[Thu Sep 30 08:33:14 2004] [info]:
<rt-3.2.1-42125-150780-24.5.62774780852976@lt
u.se> No recipients found. Not sending.
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:33:14 2004] [info]: Ticket 42125 created in queue
’tekgrp’ by gob
i (/info/install/rt3.2.1/lib/RT/Ticket_Overlay.pm:695)
[Thu Sep 30 08:33:28 2004] [debug]: Converting ‘iso-8859-1’ to 'utf-8’
for text/
plain - [r2d2.dc.ltu.se #42125] AutoReply: (adm) Office 2003
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:33:28 2004] [debug]: Found a ticket ID. It’s 42125
(/info/install
/rt3.2.1/lib/RT/EmailParser.pm:332)
[Thu Sep 30 08:33:28 2004] [crit]: RT Recieved mail
(<rt-3.2.1-42125-150780-3.9.
54728451704803@ltu.se>
) from itself. (/info/install/rt3.2.1/lib/RT/Interface/Email.pm:593)
[Thu Sep 30 08:33:28 2004] [crit]: RT thinks this message may be a
bounce (/info
/install/rt3.2.1/lib/RT/Interface/Email.pm:597)
[Thu Sep 30 08:39:24 2004] [debug]: About to think about scrips for
transaction1
50782 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:39:24 2004] [debug]: About to prepare scrips for
transaction15078
2 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:39:24 2004] [debug]: Found 2 scrips
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:39:25 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42124] (sb) Trasig pc
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:39:25 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42124] (sb) Trasig pc
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:39:25 2004] [debug]: About to commit scrips for
transaction150782
(/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:39:25 2004] [info]:
<rt-3.2.1-42124-150782-2.11.3027448966933@ltu
.se> #42124/150782 - Scrip 2
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:
209)
[Thu Sep 30 08:39:25 2004] [info]:
<rt-3.2.1-42124-150782-2.11.3027448966933@ltu
.se> No recipients found. Not sending.
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:39:25 2004] [info]:
<rt-3.2.1-42124-150782-24.8.48431573383813@lt
u.se> #42124/150782 - Scrip 24 Imported from RT 2.0
(/info/install/rt3.2.1/lib/R
T/Action/SendEmail.pm:209)
[Thu Sep 30 08:39:25 2004] [info]:
<rt-3.2.1-42124-150782-24.8.48431573383813@lt
u.se> No recipients found. Not sending.
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:40:53 2004] [debug]: About to think about scrips for
transaction1
50783 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:40:53 2004] [debug]: About to prepare scrips for
transaction15078
3 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:40:53 2004] [debug]: Found 2 scrips
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:40:53 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42085]
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:40:53 2004] [debug]: About to commit scrips for
transaction150783
(/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:40:53 2004] [info]:
<rt-3.2.1-42085-150783-24.15.5248769145872@lt
u.se> #42085/150783 - Scrip 24 Imported from RT 2.0
(/info/install/rt3.2.1/lib/R
T/Action/SendEmail.pm:209)
[Thu Sep 30 08:40:53 2004] [info]:
<rt-3.2.1-42085-150783-24.15.5248769145872@lt
u.se> No recipients found. Not sending.
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:41:02 2004] [debug]: About to think about scrips for
transaction1
50784 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:118)
[Thu Sep 30 08:41:02 2004] [debug]: About to prepare scrips for
transaction15078
4 (/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:122)
[Thu Sep 30 08:41:02 2004] [debug]: Found 2 scrips
(/info/install/rt3.2.1/lib/RT
/Scrips_Overlay.pm:327)
[Thu Sep 30 08:41:02 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42125] (adm) Office 2003
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:41:02 2004] [debug]: Converting ‘utf-8’ to 'iso-8859-1’
for text/
plain - [r2d2.dc.ltu.se #42125] (adm) Office 2003
(/info/install/rt3.2.1/lib/RT/I18N.pm:200)
[Thu Sep 30 08:41:02 2004] [debug]: About to commit scrips for
transaction150784
(/info/install/rt3.2.1/lib/RT/Transaction_Overlay.pm:131)
[Thu Sep 30 08:41:02 2004] [info]:
<rt-3.2.1-42125-150784-2.14.5101815335855@ltu
.se> #42125/150784 - Scrip 2
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:
209)
[Thu Sep 30 08:41:02 2004] [info]:
<rt-3.2.1-42125-150784-2.14.5101815335855@ltu
.se> No recipients found. Not sending.
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
[Thu Sep 30 08:41:02 2004] [info]:
<rt-3.2.1-42125-150784-24.7.5870428616426@ltu
.se> #42125/150784 - Scrip 24 Imported from RT 2.0
(/info/install/rt3.2.1/lib/RT
/Action/SendEmail.pm:209)
[Thu Sep 30 08:41:02 2004] [info]:
<rt-3.2.1-42125-150784-24.7.5870428616426@ltu
.se> No recipients found. Not sending.
(/info/install/rt3.2.1/lib/RT/Action/SendEmail.pm:221)
(END)

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>