How do I edit RT System's saved searches?

RT Users
1

All,

I remember being able to do it once but can’t figure it out. I do have
SuperUser privs so that isn’t the problem.

Thanks!

2

All,

I remember being able to do it once but can’t figure it out. I do have
SuperUser privs so that isn’t the problem.

IIRC, I can do this when logged in as root.

3

I think this was the case at one time but I don’t think so know. To
clarify, I’m referring to the ones installed from /etc/initialdata.On Mon, Mar 29, 2010 at 4:06 PM, Jesse Vincent jesse@bestpractical.com wrote:

On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:

All,

I remember being able to do it once but can’t figure it out. I do have
SuperUser privs so that isn’t the problem.

IIRC, I can do this when logged in as root.

Thanks!

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–

4

I think this was the case at one time but I don’t think so know. To
clarify, I’m referring to the ones installed from /etc/initialdata.

You can definitely edit searches when logged in as root and clicking
on the Edit link on the homepage.

They do not show up under “RT System’s saved searches” in the query
builder.

-kevin> On Mon, Mar 29, 2010 at 4:06 PM, Jesse Vincent jesse@bestpractical.com wrote:

On Sun, Mar 28, 2010 at 05:10:40PM -0400, Todd Chapman wrote:

All,

I remember being able to do it once but can’t figure it out. I do have
SuperUser privs so that isn’t the problem.

IIRC, I can do this when logged in as root.

5

I think this was the case at one time but I don’t think so know. To
clarify, I’m referring to the ones installed from /etc/initialdata.

You can definitely edit searches when logged in as root and clicking
on the Edit link on the homepage.

They do not show up under “RT System’s saved searches” in the query
builder.

-kevin

That let’s you edit the format but not the query itself, nor the
description. I’ll just create new queries instead.

6

I think this was the case at one time but I don’t think so know. To
clarify, I’m referring to the ones installed from /etc/initialdata.

You can definitely edit searches when logged in as root and clicking
on the Edit link on the homepage.

They do not show up under “RT System’s saved searches” in the query
builder.

That let’s you edit the format but not the query itself, nor the
description. I’ll just create new queries instead.

You missed
“You can also edit the predefined search itself: Search - Unowned Tickets”

-kevin

7

I think this was the case at one time but I don’t think so know. To
clarify, I’m referring to the ones installed from /etc/initialdata.

You can definitely edit searches when logged in as root and clicking
on the Edit link on the homepage.

They do not show up under “RT System’s saved searches” in the query
builder.

That let’s you edit the format but not the query itself, nor the
description. I’ll just create new queries instead.

You missed
“You can also edit the predefined search itself: Search - Unowned Tickets”

Thanks Kevin! I wonder why it doesn’t just take you there in the first place…