How do I edit Basics field of every new ticket to make Status and Owner a check box list?

RT Users
1

Currently, the Basics field of a new ticket has drop down menus for Status and Owner.

I’d like to change that to a check box list (while still only allowing one selection).

How would I do that? I’ve Googled, but nothing useful so far.

I’ll be honest, it’s because I’m lazy/efficient and I don’t want to click on the drop down menu to see the selections and then select one; I want them all presented in front of me at once so I can click on my selection right away.

Thanks.

2

2021-07-01 14_01_52-Window
2021-07-01 14_01_52-Window948×753 50.5 KB

3

I believe you’d need to overlay the share/html/Elements/SelectStatus component and replace the HTML for the select input with radio inputs like in share/html/Elements/EditCustomFieldSelect does for ‘List’ custom fields.

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