How do I add different system wide status codes

RT Users
1

HI,

I need to expand the list of status codes available to me without adding a custom field but can’t see a way of doing it via the GUI. Is it possible or do I have to get a sysadmin involved?

Thanks,

Ade

2

Hi Ade

Status codes are set in the lifecycle section of RT_SiteConfig.pm, which is probably only available to someone with server access.

regards
Garry

3

Garry,

Thanks for that I’ll have an admin look into it

Ade