How can unprivileged users change their password?

RT Users
1

I used the example on page 88 of the “RT Essentials” book, to auto-generate
a password that is sent to unprivilieged users the first time they send a
ticket to RT. It works great and the users love it. Now they are asking how
to change their passwords, once they log in. There doesn’t seem to be any
’Preferences’ page for them though, and I can’t find an ACL that might let
them do this.

-ste

2

Shaun T. Erickson wrote:

I used the example on page 88 of the “RT Essentials” book, to
auto-generate a password that is sent to unprivilieged users the first
time they send a ticket to RT. It works great and the users love it.
Now they are asking how to change their passwords, once they log in.
There doesn’t seem to be any ‘Preferences’ page for them though, and I
can’t find an ACL that might let them do this.

Grant them ModifySelf

–
-ste

The rt-users Archives

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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

Shaun T. Erickson wrote:

I used the example on page 88 of the “RT Essentials” book, to
auto-generate a password that is sent to unprivilieged users the first
time they send a ticket to RT. It works great and the users love it.
Now they are asking how to change their passwords, once they log in.
There doesn’t seem to be any ‘Preferences’ page for them though, and I
can’t find an ACL that might let them do this.

Grant them ModifySelf

I can’t seem to find any such right, to apply to the ‘Everyone’ group or the
‘Requestor’ role, or anywhere else, for that matter. Perhaps I’m blind, but
I just don’t see it anywhere …
-ste

4

Shaun T. Erickson wrote:

I used the example on page 88 of the “RT Essentials” book, to
auto-generate a password that is sent to unprivilieged users the first
time they send a ticket to RT. It works great and the users love it.
Now they are asking how to change their passwords, once they log in.
There doesn’t seem to be any ‘Preferences’ page for them though, and I
can’t find an ACL that might let them do this.

Grant them ModifySelf

I can’t seem to find any such right, to apply to the ‘Everyone’ group or the
‘Requestor’ role, or anywhere else, for that matter. Perhaps I’m blind, but
I just don’t see it anywhere …

Configuration → Global → Group Rights

5

Shaun T. Erickson wrote:

I used the example on page 88 of the “RT Essentials” book, to
auto-generate a password that is sent to unprivilieged users the first
time they send a ticket to RT. It works great and the users love it.
Now they are asking how to change their passwords, once they log in.
There doesn’t seem to be any ‘Preferences’ page for them though, and I
can’t find an ACL that might let them do this.

Grant them ModifySelf

I can’t seem to find any such right, to apply to the ‘Everyone’ group or
the ‘Requestor’ role, or anywhere else, for that matter. Perhaps I’m blind,
but I just don’t see it anywhere …

-ste

I found it. I had to go to Global Rights and apply it to the Unprivileged
group. Thanks!
-ste