I experienced two issue after almost 6 months of RT
deployment (version 3.8.7):
When requester send email to RT mailbox they CC
a lot of people (10 email addresses or more). Those addresses did not include
in CC list when we reply that ticket. Is there anyway we can automate that?
When I CC a distribution list in the same email
server as RT mailbox it won’t send. It can send to other user without any
Please kindly help to advise some thought. It highly