Nice timing… I was just trying to set this up and this thread was helpfull… However I think I have set something wrong, here’s the error I get when sending mail to firstname.lastname@example.org:
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
(reason: service unavailable)
(expanded from: email@example.com)
----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 Service unavailable
[ Part 2: "Delivery Status" ]
Reporting-MTA: dns; rt.foo.com
Arrival-Date: Fri, 25 Jan 2002 18:14:41 -0800
Final-Recipient: RFC822; firstname.lastname@example.org
X-Actual-Recipient: X-Unix; |/usr/local/rt2/bin/rt-mailgate --queue support --action correspond
Diagnostic-Code: X-Unix; 69
Here is my /etc/aliases file:
support: "|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
support-comment: “|/usr/local/rt2/bin/rt-mailgate --queue support --action comment”
My RT install is living on an i686 RH7.2 system with no extras, it’s dedicated to RT with nothing other than the dependencies and OpenSSH_3.0.2p1 added to the system. The support queue is called “Support Requests” and in the Queue configuration page I have the following set:
Correspondence Address: email@example.com
Comment Address: firstname.lastname@example.org
Anyone have experience with this error?
Thanks!On January 25, 2002 05:44 am, you wrote:
On Fri, Jan 25, 2002, Darrin Walton wrote:
|+ “No permission to create tickets in the queue ‘support’.Create
| failed: 0 / 0 + / No permission to create tickets in the queue
|+ In the archive, i have found similar question with answer “You need
| to set + the Default ACLs per the Installation and Configuration
| guide”. +
|+ So: HOW CAN I DO THAT ??
You have to grant user rights.
As an administrative user, select the Queue in the
configuration section, and then the queue in question.
Select “group rights”.
There’ll be an “Everyone” section - you’ll need to grant
"Everyone" the “Create Ticket” (and possibly “Reply-To Ticket”)
Then save, and try it.