Oh, I’m sorry.
Well, if you’ve got Admin rights on your RT System (specifically, the web
interface), then when you sign in you should have more options on the left
of your Home Page than would a normal user (e.g. “Configuration”,
Select Configuration, select Global, select Scrips… You will see a list
of the current Global scrips you/your company uses there. RT can have both
Global Scrips and Scrips for each queue. What I had to do to solve my
problem was to create a new Global scrip to do what I needed. Under Global,
I chose “New Scrip” (to the left) and filled out the webform provided to
create the new Scrip. I just needed one that said “On Create Notify
Requestors and Ccs with Template Autoreply”.
If you only wanted to do this for a particular queue, I suppose you could
navigate to the Scrips for that queue and add a new one there. But this is
what solved my problem.
Hope this helps!From: Duncan Shannon [mailto:email@example.com]
Sent: Wednesday, April 05, 2006 8:14 PM
To: Kristopher Lusk; firstname.lastname@example.org
Subject: RE: [rt-users] RE: How can I get Cc:-ed people to receive email
Nevermind, I figured it out. It was simple, I just needed Admin rights to
the actual RT ticket webpage so I could go in and configure a new Scrip
that >did what I wanted to do.
Can you expand on what you did for the benefit of the list/archives and
maybe even a page in the wiki?