How can i customize the rt web ui?


#1

hi,

there are several things, we would like to customize in the rt’s web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?

tia

 frank
 software support group d-infk, ethz

Frank Thommen, Stabstelle Software, D-INFK, ETH Zuerich
E-Mail: thommen@inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do)


#2

Sadly, you’ll need to actually edit the code. probably in
rt/lib/rt/ui/web/*.pm. RT was written before templating systems came into
vogue :confused: We’re working on something better.

JesseOn Mon, Jul 24, 2000 at 04:51:05PM +0200, Frank Thommen wrote:

hi,

there are several things, we would like to customize in the rt’s web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?

tia

 frank
 software support group d-infk, ethz

Frank Thommen, Stabstelle Software, D-INFK, ETH Zuerich
E-Mail: thommen@inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do)


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#3

there are several things, we would like to customize in the rt’s web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?

That’s very difficult - in RT1, all the web stuff is hardcoded in the
code. In RT2, it’s trivial to do local customizations, but RT 2.0 is not
released yet. I have no clue about when it can be ready, Jesse seems
rather busy for the time beeing. I am actually using RT2 as it is in the
CVS (just with a slightly modified config.pm and rtmux.pl) in the local
production … but it’s missing some cruical things like access control.

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