hi,
there are several things, we would like to customize in the rt’s web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?
tia
frank
software support group d-infk, ethz
Frank Thommen, Stabstelle Software, D-INFK, ETH Zuerich
E-Mail: thommen@inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do)
Sadly, you’ll need to actually edit the code. probably in
rt/lib/rt/ui/web/*.pm. RT was written before templating systems came into
vogue 
We’re working on something better.
JesseOn Mon, Jul 24, 2000 at 04:51:05PM +0200, Frank Thommen wrote:
hi,
there are several things, we would like to customize in the rt’s web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?tia
frank software support group d-infk, ethz
Frank Thommen, Stabstelle Software, D-INFK, ETH Zuerich
E-Mail: thommen@inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do)
rt-users mailing list
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jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
And I’m told we do share some common rituals. Our “flame war” is apparently
held in person in their land and called “project meeting”.
-Alan Cox [on “Suits”]
there are several things, we would like to customize in the rt’s web ui (e.g.
colors of title bars, header fields shown in the ticket details, mail header
fields of replies sent to requestors etc.). where can i do these
customizations?
That’s very difficult - in RT1, all the web stuff is hardcoded in the
code. In RT2, it’s trivial to do local customizations, but RT 2.0 is not
released yet. I have no clue about when it can be ready, Jesse seems
rather busy for the time beeing. I am actually using RT2 as it is in the
CVS (just with a slightly modified config.pm and rtmux.pl) in the local
production … but it’s missing some cruical things like access control.
Spell checkers are for wimps
(please send feedback on all typos)