Hopefully minor problems

  1. When I try and comment or reply to an existing message it doesn’t show
    the text of the pre-existing message.

  2. I am currently running 1.0.7 and the only queue that is finding the
    template
    for the content of the message is the queue that was created using the
    command line.

the queues created using the web interface can not find the template.

did the queues created in the web interface have to be created by the rt
root user or something like that instead of just an rt user with admin
rights??

what most queues are returning…

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/general/autoreply)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

Thanks in advance

Matthew Frick

I suspect your webrt isn’t running as a user with permissions to make the necessary templates dir…On Thu, Aug 09, 2001 at 06:14:16PM +0930, Matthew Frick wrote:

  1. When I try and comment or reply to an existing message it doesn’t show
    the text of the pre-existing message.

  2. I am currently running 1.0.7 and the only queue that is finding the
    template
    for the content of the message is the queue that was created using the
    command line.

the queues created using the web interface can not find the template.

did the queues created in the web interface have to be created by the rt
root user or something like that instead of just an rt user with admin
rights??

what most queues are returning…

The specified template is missing or inaccessable.
(/usr/local/rt/etc/templates/queues/general/autoreply)
However, the custom content which was supposed to fill the template was:

-------------------------------------------- Managed by Request Tracker

Thanks in advance

Matthew Frick


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