Hook::Lexwrap and Custom Fields

RT Developers
1

I am attempting to check to see if a custom field has a value before
allowing a status change on a ticket. I have tried many ways of doing this
and I will post the code below.

This is going in to Ticket_Local.pm
package RT::Ticket;
use strict;
use Hook::LexWrap;
wrap ‘SetStatus’ => pre => &check_for_severity;
sub check_for_severity
{
my $self = shift;
my $cfValue = ->TicketObj->FirstCustomFieldValue(15);
if ($cfValue)
{

    }
    else
    {
            $_[-1] = [0,$self->loc('Ticket status can not be changed

with out a Severity Code’)];
}
}
1;
I have tried a few other ways as well but am unable to make this work. Any
advice?

2

That code has problems. For example, this:

my $cfValue = ->TicketObj->FirstCustomFieldValue(15);

should be:

my $cfValue = $self->TicketObj->FirstCustomFieldValue(15);

-ToddOn Tue, May 23, 2006 at 12:21:25PM -0500, Forquer, Brian R. wrote:

I am attempting to check to see if a custom field has a value before
allowing a status change on a ticket. I have tried many ways of doing this
and I will post the code below.

This is going in to Ticket_Local.pm

package RT::Ticket;
use strict;
use Hook::LexWrap;
wrap ‘SetStatus’ => pre => &check_for_severity;
sub check_for_severity
{
my $self = shift;
my $cfValue = ->TicketObj->FirstCustomFieldValue(15);
if ($cfValue)
{

    }
    else
    {
            $_[-1] = [0,$self->loc('Ticket status can not be changed

with out a Severity Code’)];
}
}
1;

I have tried a few other ways as well but am unable to make this work. Any
advice?

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