"homepage refresh interval" under preferences

psminusaxl · April 14, 2010, 3:43pm

Hi guys,

I’ve tried setting the “homepage refresh interval” under preferences and
save it at 2 minutes or any other value, but it does work. Odd thing is in
the Main Page the “Refresh” option to set refresh interval works!

I have tried setting the default value in RT_SiteConfig.pm to no avail and I
have also cleared out the mason cache and restarted.

Any advice is appreciated,
psminusaxl

Kevin_Falcone · April 14, 2010, 4:20pm

I’ve tried setting the “homepage refresh interval” under preferences and
save it at 2 minutes or any other value, but it does work. Odd thing is in
the Main Page the “Refresh” option to set refresh interval works!

I have tried setting the default value in RT_SiteConfig.pm to no avail and I
have also cleared out the mason cache and restarted.

Any setting stored in your session (by changing the portlet on the
fornt page) is going to trump your Preference. You may need to log
out and log back in to clear anything stored in the session.

-kevin

psminusaxl · April 14, 2010, 4:24pm

Thanks for the response Kevin,

Then how does one make it so that the preference trumps the front page?

From my understanding the front page refresh has to be set everytime you
sign in. So it will always make the preference setting worthless. The
preference setting is convient because it remembers it the next time you
sign in. Any ideas?

Thanks!On Wed, Apr 14, 2010 at 9:20 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Apr 14, 2010 at 08:43:32AM -0700, psminusaxl wrote:

I’ve tried setting the “homepage refresh interval” under preferences
and
save it at 2 minutes or any other value, but it does work. Odd thing
is in
the Main Page the “Refresh” option to set refresh interval works!

I have tried setting the default value in RT_SiteConfig.pm to no avail
and I
have also cleared out the mason cache and restarted.

Any setting stored in your session (by changing the portlet on the
fornt page) is going to trump your Preference. You may need to log
out and log back in to clear anything stored in the session.

-kevin

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kevin_Falcone · April 14, 2010, 4:35pm

Thanks for the response Kevin,
Then how does one make it so that the preference trumps the front page? From my understanding
the front page refresh has to be set everytime you sign in. So it will always make the
preference setting worthless. The preference setting is convient because it remembers it the
next time you sign in. Any ideas?

The preferences choice will win the next time you log in.

You’ve never mentioned an RT version which makes any answers mostly
guesswork.

-kevin

psminusaxl · April 14, 2010, 4:39pm

Hi Kevin,

Sorry the version of RT we are running is RT v3.8.4, so if the preference
settings is suppose to win the next time I sign in. Then its not working.
I go to preference and the settings appear to be what I’ve set it before 2
minutes. But at the front page it set as “Do not refresh”, which I didn’t
touch since I’ve relaunched.

Thanks for your help!On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:

Thanks for the response Kevin,
Then how does one make it so that the preference trumps the front
page? From my understanding
the front page refresh has to be set everytime you sign in. So it will
always make the
preference setting worthless. The preference setting is convient
because it remembers it the
next time you sign in. Any ideas?

The preferences choice will win the next time you log in.

You’ve never mentioned an RT version which makes any answers mostly
guesswork.

-kevin

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

psminusaxl · April 14, 2010, 4:57pm

I went ahead and remove the front page refresh option just to take that out
of the picture. And it appears the preference refresh still doesn’t work.
Any clues?

Thanks!On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:

Thanks for the response Kevin,
Then how does one make it so that the preference trumps the front
page? From my understanding
the front page refresh has to be set everytime you sign in. So it will
always make the
preference setting worthless. The preference setting is convient
because it remembers it the
next time you sign in. Any ideas?

The preferences choice will win the next time you log in.

You’ve never mentioned an RT version which makes any answers mostly
guesswork.

-kevin

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kevin_Falcone · April 14, 2010, 6:18pm

I went ahead and remove the front page refresh option just to take that out of the picture.
And it appears the preference refresh still doesn’t work. Any clues?
Thanks!

Unfortunately, all I can offer is that it just worked fine for me on a
production 3.8.7, and I’ve not seen other reports of this failing.

-kevin> On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone <[1]falcone@bestpractical.com> wrote:

 On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
 > Thanks for the response Kevin,
 > Then how does one make it so that the preference trumps the front page? From my
 understanding
 > the front page refresh has to be set everytime you sign in. So it will always make the
 > preference setting worthless. The preference setting is convient because it remembers it
 the
 > next time you sign in. Any ideas?

 The preferences choice will win the next time you log in.

 You've never mentioned an RT version which makes any answers mostly
 guesswork.
 -kevin

psminusaxl · April 14, 2010, 9:30pm

Anybody else can chime in? I think if I can determine where and how the
“home page interval” gets triggered I can better pin point the problem.
Right now i’m clueless the process flow of how that gets triggered.

thanks in advance…
psminusaxlOn Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote:

I went ahead and remove the front page refresh option just to take
that out of the picture.
And it appears the preference refresh still doesn’t work. Any clues?
Thanks!

Unfortunately, all I can offer is that it just worked fine for me on a
production 3.8.7, and I’ve not seen other reports of this failing.

-kevin
On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone <[1] falcone@bestpractical.com> wrote:
 On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
 > Thanks for the response Kevin,
 > Then how does one make it so that the preference trumps the front
page? From my
 understanding
 > the front page refresh has to be set everytime you sign in. So it
will always make the
 > preference setting worthless. The preference setting is convient
because it remembers it
 the
 > next time you sign in. Any ideas?

 The preferences choice will win the next time you log in.

 You've never mentioned an RT version which makes any answers mostly
 guesswork.
 -kevin
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kenneth_Marshall · April 14, 2010, 9:35pm

It works for me on version 3.8.5.

Cheers,
KenOn Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:

Anybody else can chime in? I think if I can determine where and how the
“home page interval” gets triggered I can better pin point the problem.
Right now i’m clueless the process flow of how that gets triggered.

thanks in advance…
psminusaxl

On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote:

I went ahead and remove the front page refresh option just to take
that out of the picture.
And it appears the preference refresh still doesn’t work. Any clues?
Thanks!

Unfortunately, all I can offer is that it just worked fine for me on a
production 3.8.7, and I’ve not seen other reports of this failing.

-kevin
On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone <[1] falcone@bestpractical.com> wrote:
 On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
 > Thanks for the response Kevin,
 > Then how does one make it so that the preference trumps the front
page? From my
 understanding
 > the front page refresh has to be set everytime you sign in. So it
will always make the
 > preference setting worthless. The preference setting is convient
because it remembers it
 the
 > next time you sign in. Any ideas?

 The preferences choice will win the next time you log in.

 You've never mentioned an RT version which makes any answers mostly
 guesswork.
 -kevin
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

psminusaxl · April 14, 2010, 10:16pm

Thanks Ken for the feedback. I will opt for upgrading if there is no
other way around.On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall ktm@rice.edu wrote:

It works for me on version 3.8.5.

Cheers,
Ken

On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:
Anybody else can chime in? I think if I can determine where and how the
“home page interval” gets triggered I can better pin point the problem.
Right now i’m clueless the process flow of how that gets triggered.

thanks in advance…
psminusaxl

On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote:

I went ahead and remove the front page refresh option just to take
that out of the picture.
And it appears the preference refresh still doesn’t work. Any
clues?
Thanks!

Unfortunately, all I can offer is that it just worked fine for me on a
production 3.8.7, and I’ve not seen other reports of this failing.

-kevin
On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone <[1] falcone@bestpractical.com> wrote:
 On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
 > Thanks for the response Kevin,
 > Then how does one make it so that the preference trumps the
front
page? From my
 understanding
 > the front page refresh has to be set everytime you sign in. So
it
will always make the
 > preference setting worthless. The preference setting is
convient
because it remembers it
 the
 > next time you sign in. Any ideas?

 The preferences choice will win the next time you log in.

 You've never mentioned an RT version which makes any answers
mostly
 guesswork.
 -kevin
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

William_Graboyes · April 14, 2010, 10:22pm

Works for me 3.8.4

BillOn Wed, Apr 14, 2010 at 15:16, psminusaxl psminusaxl@gmail.com wrote:

Thanks Ken for the feedback. I will opt for upgrading if there is no
other way around.

On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall ktm@rice.edu wrote:
It works for me on version 3.8.5.

Cheers,
Ken

On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:
Anybody else can chime in? I think if I can determine where and how the
“home page interval” gets triggered I can better pin point the problem.
Right now i’m clueless the process flow of how that gets triggered.

thanks in advance…
psminusaxl

On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote:

I went ahead and remove the front page refresh option just to
take
that out of the picture.
And it appears the preference refresh still doesn’t work. Any
clues?
Thanks!

Unfortunately, all I can offer is that it just worked fine for me on a
production 3.8.7, and I’ve not seen other reports of this failing.

-kevin
On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone <[1] falcone@bestpractical.com> wrote:
 On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
 > Thanks for the response Kevin,
 > Then how does one make it so that the preference trumps the
front
page? From my
 understanding
 > the front page refresh has to be set everytime you sign in.
So it
will always make the
 > preference setting worthless. The preference setting is
convient
because it remembers it
 the
 > next time you sign in. Any ideas?

 The preferences choice will win the next time you log in.

 You've never mentioned an RT version which makes any answers
mostly
 guesswork.
 -kevin
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

psminusaxl · April 14, 2010, 11:13pm

Thanks Bill…then its something funky with my setup. :(On Wed, Apr 14, 2010 at 3:22 PM, William Graboyes < william.graboyes@theportalgrp.com> wrote:

Works for me 3.8.4

Bill

On Wed, Apr 14, 2010 at 15:16, psminusaxl psminusaxl@gmail.com wrote:
Thanks Ken for the feedback. I will opt for upgrading if there is no
other way around.

On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall ktm@rice.edu wrote:
It works for me on version 3.8.5.

Cheers,
Ken

On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:
Anybody else can chime in? I think if I can determine where and how
the
“home page interval” gets triggered I can better pin point the problem.
Right now i’m clueless the process flow of how that gets triggered.

thanks in advance…
psminusaxl

On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote:

I went ahead and remove the front page refresh option just to
take
that out of the picture.
And it appears the preference refresh still doesn’t work. Any
clues?
Thanks!

Unfortunately, all I can offer is that it just worked fine for me on
a
production 3.8.7, and I’ve not seen other reports of this failing.

-kevin
On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone <[1] falcone@bestpractical.com> wrote:
 On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote:
 > Thanks for the response Kevin,
 > Then how does one make it so that the preference trumps the
front
page? From my
 understanding
 > the front page refresh has to be set everytime you sign in.
So it
will always make the
 > preference setting worthless. The preference setting is
convient
because it remembers it
 the
 > next time you sign in. Any ideas?

 The preferences choice will win the next time you log in.

 You've never mentioned an RT version which makes any answers
mostly
 guesswork.
 -kevin
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com