Hello,
I do not understand why a user can answer any entry of the ticket history. Is it possible to allow only answer the newest reply?
Thanks and regards,
IMO, the user may want to include the text from a previous reply via the web interface. The “Reply”/“Comment” by each entry makes that very easy. I think the only way to prevent that would be to modify the HTML/pages. I don’t think there is a plug in that will do it. I might be wrong.
There may be more than one requestor on a ticket and they may need individual followups.
There may have been more than one question in a reply. I have one answer right now, so I give it now. The other may take a while to answer so I’ll answer it then.
Someone may have given wrong information several replies ago and I’m correcting it now.
Someone may have asked two questions in a row.
Lots of possible reasons.
No current code for “Just the last one”.