History order 3.8.7

We just upgraded to 3.8.7 from 3.6.6 and so far so good…The only question I
have is about the order history of tickets. I understand that you can now
modify the history order from the UI under preferences->ticket display->show
oldest history first and set it to no, which is what I did, but that only
set it for my account. I want it to be the global setting for everyone in my
organization. I do not want to tell everyone that they need to set it since
they do not have the ‘modify self’ right so they do not get the preferences
link. How can I globally set this for everyone?

Thanks,
Laura
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Laura;

Change it in RT_Config.pm (Should be RT_SiteConfig.pm)…
the bit you are looking for is

=item C<$OldestTransactionsFirst>

By default, RT shows newest transactions at the bottom of the ticket
history page, if you want see them at the top set this to ‘0’. This
option can be overridden by users in their preferences.

=cut

Set($OldestTransactionsFirst, ‘1’);

Regards;

Roy

Laura Grella wrote:

Thanks…will do that. We actually did that on the old version. Just thought
there was a way to do it globally via the UI…

Thanks again.

–Laura

Raed El-Hames-2 wrote:

Laura;

Change it in RT_Config.pm (Should be RT_SiteConfig.pm)…
the bit you are looking for is

=item C<$OldestTransactionsFirst>

By default, RT shows newest transactions at the bottom of the ticket
history page, if you want see them at the top set this to ‘0’. This
option can be overridden by users in their preferences.

=cut

Set($OldestTransactionsFirst, ‘1’);

Regards;

Roy

Laura Grella wrote:

We just upgraded to 3.8.7 from 3.6.6 and so far so good…The only
question I
have is about the order history of tickets. I understand that you can now
modify the history order from the UI under preferences->ticket
display->show
oldest history first and set it to no, which is what I did, but that only
set it for my account. I want it to be the global setting for everyone in
my
organization. I do not want to tell everyone that they need to set it
since
they do not have the ‘modify self’ right so they do not get the
preferences
link. How can I globally set this for everyone?

Thanks,
Laura


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