Any ideas on how to make this behave the way that I would like it to? Even
pointing me to a path/to/filename maybe?
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Greg Evans
Sent: Tuesday, March 04, 2008 12:49 PM
To: ‘Ruslan Zakirov’
Cc: ‘RT Users’
Subject: Re: [rt-users] history of tickets?
I have, but that doesn’t seem to show Resolved tickets, only current tickets
that have not been resolved? I checked on a couple unprivledged requestors
that I know have multiple resolved tickets but I can’t see the resolved
tickets in the “More About…” section which is what I would like to see
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, March 04, 2008 12:32 PM
To: Greg Evans
Cc: RT Users
Subject: Re: [rt-users] history of tickets?
If requestor is unprivileged then there is a box “More about xxxx” on
ticket’s page. Have you seen it?
Hello list,
Is there a way to show a link for every ticket that has ever been
created for a given user? What I am looking to do is add a history
of all tickets to the “People” section.
I have already added some things, but was not sure how I would go
about adding this, or maybe there is a better way that I have not
discovered yet?
I was hoping for something like:
Call History:
Ticket # Subject Status
12345 Email Issue Resolved
13421 Connection Issue Resolved
14597 Wireless Issue Stalled
The above would also be links to each ticket.
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212
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Best regards, Ruslan.
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