History for a Ticket not displaying

Hello all,

We are running 3.6.3 (soon moving to 3.8.x).  One of the tickets in

our system is not displaying the history on the Ticket Metadata page,
even the History title doesn’t show up. Other Tickets in the Queue show
the History. All the transactions are in the db for that ticket #, so
am not sure how the history display got turned off. Any ideas on how
this could occur?

                      Thanks,
                           Scott

That was it, I saw the segfaults in the error log.

Thanks Ruslan!On Sat, 2008-08-02 at 01:50 +0400, Ruslan Zakirov wrote:

It could be segmentation fault caused be perl and Text::Quoted module.
Update that module to the latest version available from the CPAN,
stop/start server. Check that RT server uses new version of the module
using Web UI -> Configuration -> Tools ->System Configuration. Test
ticket.

On Sat, Aug 2, 2008 at 1:35 AM, Scott T. Hildreth shildret@scotth.emsphone.com wrote:

Hello all,

We are running 3.6.3 (soon moving to 3.8.x). One of the tickets in
our system is not displaying the history on the Ticket Metadata page,
even the History title doesn’t show up. Other Tickets in the Queue show
the History. All the transactions are in the db for that ticket #, so
am not sure how the history display got turned off. Any ideas on how
this could occur?

                     Thanks,
                          Scott

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com