History display order

RT Users
1

Is there a way to add a link or button which will reverse the order of how
the history is displayed?
I have users who want both. I found that the default is set in
Transactios.pm but I can’t seem to find a way to set that based on a
variable via the web.

John

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

2

Is there a way to add a link or button which will reverse the order of how
the history is displayed?
I have users who want both. I found that the default is set in
Transactios.pm but I can’t seem to find a way to set that based on a
variable via the web.

Warning: I’m using an ancient version of rt2; locations in file may have
changed.

Look at $RT/WebRT/html/Tickets/Elements/ShowHistory, which does:

%while (my $Transaction = $Transactions->Next) {
<& ShowTransaction, … &>
%}

(I’ve trimmed significantly.)

You can just (conditionally) reverse the order of the transactions.
Replace the while line above with something like this:

% my @transactions;
% while (my $Transaction = $Transactions->Next) {
% push @transactions, $Transaction;
% }
% # $ARGV{‘reverse’} is your parameter indicating reverse history order
% if ($ARGS{‘reverse’}) {
% @transactions = reverse @transactions;
% }

% foreach my $Transaction (@transactions) {

And then continue with the rest of the template.

(darren)

I disapprove of what you say, but I will defend to the death your
right to say it.
– S.G. Tallentyre

3

What I ended up doing is the following.

In the file Ticket/History.html
…
<& /Ticket/Elements/ShowHistory , Ticket => $Ticket, ShowHeaders =>
$ARGS{‘ShowHeaders’},
URIFile =>
‘History.html’
+ , Order =>
$ARGS{‘Order’} &>
…
in file Ticket/Elemenets/ShowHistory:
…
% if ($ShowHeaders …
FullHeaders]
% }
% if ($Order eq ‘asc’) {
[Descending]
% } else {
more options like that
% }
…
<%INIT>
my $Transactios = $Ticket->Transactions;

  • $Transactions->OrderBy ( ALIAS => ‘main’, FIELD => ‘Created’ , ORDER =>
    “$Order”);
    my $i;
    </%INIT>
    …
    <%ARGS>
    …
    $ShowHeaders => undef
  • $Order => ‘asc’
    $Collapsed => undef
    …
    </%ARGS>

$Order is set by the link. by defaut its ASC and clicking the link makes it
DESC and vice versa. (now if i can make it a user preference so that their
preference can be saved that would be good.)

At 09:08 AM 1/9/2003, darren chamberlain wrote:

Is there a way to add a link or button which will reverse the order of how
the history is displayed?
I have users who want both. I found that the default is set in
Transactios.pm but I can’t seem to find a way to set that based on a
variable via the web.

Warning: I’m using an ancient version of rt2; locations in file may have
changed.

Look at $RT/WebRT/html/Tickets/Elements/ShowHistory, which does:

%while (my $Transaction = $Transactions->Next) {
<& ShowTransaction, … &>
%}

(I’ve trimmed significantly.)

You can just (conditionally) reverse the order of the transactions.
Replace the while line above with something like this:

% my @transactions;
% while (my $Transaction = $Transactions->Next) {
% push @transactions, $Transaction;
% }
% # $ARGV{‘reverse’} is your parameter indicating reverse history order
% if ($ARGS{‘reverse’}) {
% @transactions = reverse @transactions;
% }

% foreach my $Transaction (@transactions) {

And then continue with the rest of the template.

(darren)

–
I disapprove of what you say, but I will defend to the death your
right to say it.
– S.G. Tallentyre

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<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”