Hiding Tickets (in email messages)

RT Developers
1

Is there a way of setting up RT 2 to send mail (correspondece) messages
without actually sending the Ticket itself. My problem is, if I send
mail to RT
which has an attachment, the attachments (i.e not "content-type :
text/plain ")
can be viewed without RT. How can I prevent this? I want users to ALWAYS
login
to see tickets, even though they are watchers.

Thanks

2

do you mean that no access control is done on the web based attachment viewer?On Fri, May 04, 2001 at 12:28:59PM +0200, mixo wrote:

Is there a way of setting up RT 2 to send mail (correspondece) messages
without actually sending the Ticket itself. My problem is, if I send
mail to RT
which has an attachment, the attachments (i.e not "content-type :
text/plain ")
can be viewed without RT. How can I prevent this? I want users to ALWAYS
login
to see tickets, even though they are watchers.

Thanks

Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero.
-Tanj

3

Jesse wrote:

do you mean that no access control is done on the web based attachment viewer?

Is there a way of setting up RT 2 to send mail (correspondece) messages
without actually sending the Ticket itself. My problem is, if I send
mail to RT
which has an attachment, the attachments (i.e not "content-type :
text/plain ")
can be viewed without RT. How can I prevent this? I want users to ALWAYS
login
to see tickets, even though they are watchers.

Thanks

Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero.
-Tanj
No.
The email message that contains the ticket URL should only have the
information
regarding the ticket, but not the ticket itself.

4

No.
The email message that contains the ticket URL should only have the
information
regarding the ticket, but not the ticket itself.

I’m clearly missing something. What do you mean by “the ticket itself”?

Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci Department.