Hiding ticket metadata automatically

RT Users
1

Is there a way to “roll up” the ticket meta data automatically like it
does when you click on the X on it, so that the ticket history would be
the majority of the screen. We rarely look at that and instead look at
the ticket history, and it would be good if we didn’t have to click X to
roll it up, and instead would just click on the X to roll it down if we
need to see it.

I’m not afraid to go hacking perl code, but I just don’t know where to
look, since it’s so modularized.

Thanks,
Chris Benard

smime.p7s (3.17 KB)

2

Is there a way to “roll up” the ticket meta data automatically like it
does when you click on the X on it, so that the ticket history would be
the majority of the screen. We rarely look at that and instead look at
the ticket history, and it would be good if we didn’t have to click X to
roll it up, and instead would just click on the X to roll it down if we
need to see it.

The next major version of RT (currently, the 3.5 development series)
makes those little X boxes sticky per-client (using cookies), thanks to
a bit of Javascript wizardry from one of our ace interns, Tom Sibley.
Tom’s actually been doing a lot of the work on cleaning up RT 3.5’s HTML
and building CSS stylesheets for a fresh new look or two.

Jesse