Hello, I read some older posts on how to hide a queue, and it looks like I
should be able to use group rights to do this.
However, I have not been able to get it to work.
I have for example one user, who has only the allow login to RT checked.
The user is a member of the ‘staff’ group and I set some permissions on the
’general’ queue for that group. All other permissions are NOT checked
for ‘everyone’, etc. I have NO global permissions set, other than the
admin everything permission.
The problem is, when I log in as this user, it sends them to /SelfService,
where they can create a new ticket (which is good), but then it is listing
both the general queue, and a ‘private’ queue I have created. It allows
the user the create a ticket in both queues!
For private queue I have tried setting NO check boxes and also setting one
permission for the staff users for example, no difference.
How can I prevent the private queue from showing up when the user creates a
new ticket?
Thanks!