We have an RT installation that has several queues, and I would like to
start locking them down bases on users and groups. I basically want to be
able to hide queues from users who do not need to see or work with them.
I have looked through the Wiki, but I have not been able to find anything
that addresses this. Has anyone else implemented this type of function?
Configuration:
RT3
Perl v5.8.5 under linux
Apache2
Thank you.
Chance Ervin
Senior Systems Engineer
Intelenet Communications
NOC 949 784-7911
support@intelenet.net
Hi,
I had the same problem. You can change the access rights via group
rights for each queue. There is a specific ACL named “seequeue”.
If you not already done, get a copy of RT Essentials. It helped me a lot.
Ciao
Robert Keidel
IRIS InternationalOn Thu, Mar 27, 2008 at 3:10 PM, Chance Ervin cervin@intelenet.net wrote:
We have an RT installation that has several queues, and I would like to
start locking them down bases on users and groups. I basically want to be
able to hide queues from users who do not need to see or work with them.
I have looked through the Wiki, but I have not been able to find anything
that addresses this. Has anyone else implemented this type of function?
Configuration:
RT3
Perl v5.8.5 under linux
Apache2
Thank you.
Chance Ervin
Senior Systems Engineer
Intelenet Communications
NOC 949 784-7911
support@intelenet.net
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Chance,
Do NOT grant the "SeeQueue" or "CreateTicket" privileges globally.
Grant then to specific user groups that contain the appropriate
privileged users. You also might want to create queue-specific support
groups for owning and modifying tickets as well. Something like
“Queue-1”, “Queue-1-Users”, “Queue-1-Tech-Support”, etc. We have over 75
Application (software) support queues arranged just this way and that
way we don’t have users from the wrong groups messing up tickets in some
other queue. Hope this helps.
Kenn
LBNLOn 3/27/2008 3:10 PM, Chance Ervin wrote:
We have an RT installation that has several queues, and I would like to
start locking them down bases on users and groups. I basically want to be
able to hide queues from users who do not need to see or work with them.
I have looked through the Wiki, but I have not been able to find anything
that addresses this. Has anyone else implemented this type of function?
Configuration:
RT3
Perl v5.8.5 under linux
Apache2
Thank you.
Chance Ervin
Senior Systems Engineer
Intelenet Communications
NOC 949 784-7911
support@intelenet.net
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com