Hiding Custom Fields

RT Users
1

Is there a way to hide certain custom fields from the customer at the
SelfService interface?

Brad Pinkston
Sr. Linux Systems Administrator
E: bradp@newmediagateway.com
O: 214.206.3485
M: 469.682.6487
F: 303.496.2712
http://support.newmediagateway.com http://support.newmediagateway.com/

2

I though custom fields are hidden by default …
play around with the ‘see custom field’ group right.

Roy

Brad Pinkston wrote:

3

I apologize for not being more descriptive. I want to show certain
fields and display others. I’d like a field to be viewable or not
viewable by unprivileged users.

Brad Pinkston
Sr. Linux Systems Administrator
E: bradp@newmediagateway.com
O: 214.206.3485
M: 469.682.6487
F: 303.496.2712
http://support.newmediagateway.com http://support.newmediagateway.com/