Hiding CC: Admin CC: Fields on new ticket creation

RT Users
1

Hi ,

I am evaluating RT as a prospective case management system to be used by a
small set of users .

The cases would be logged manually and the Integration of Email is not
required .

Is there a way I could Hide the fields : CC: AdminCC : on the ticket
creation page to avoid any confusions to the support agents .

Kind Regards
Vikas Srivastava

2

Vikas,

Yes. We removed AdminCc from the Ticket Create because we use the AdminCc
role as the Queue manager (Queue Watcher) and therefore will get all
notifications needed due to Global scrips and we don’t want anyone adding an
“AdminCc” to any notifications going out.

You need to create a “local” version of the “Create.html” file (copy
“/opt/rt3/share/html/Ticket/Create.html” to
“/opt/rt3/local/html/Ticket/Create.html”) and make your modifications there.

Hope this helps.

Kenn
LBNLOn Mon, Sep 20, 2010 at 5:29 AM, Vikas Srivastava < vikas.k.srivastava@gmail.com> wrote:

Hi ,

I am evaluating RT as a prospective case management system to be used by a
small set of users .

The cases would be logged manually and the Integration of Email is not
required .

Is there a way I could Hide the fields : CC: AdminCC : on the ticket
creation page to avoid any confusions to the support agents .

Kind Regards
Vikas Srivastava

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