Hiding "Basics" box?

RT Users
1

Hi all,

We have a queue we use as a “collaboration” queue in that tickets do not
follow an open-reply-resolved life cycle. Instead they are a quick “I
did this today” ticket, and the system auto-resolves it after 14 days.

We would like to hide the “Basics” box in this queue, but I am unable to
find how to do this. Is it possible?

Thanks!

2

Hi all,

We have a queue we use as a “collaboration” queue in that tickets do not
follow an open-reply-resolved life cycle. Instead they are a quick “I did
this today” ticket, and the system auto-resolves it after 14 days.

We would like to hide the “Basics” box in this queue, but I am unable to
find how to do this. Is it possible?

Use JS/CSS trickery. With a callback place JS that adds “hidden” class
to the box if queue is X.

Thanks!

Best regards, Ruslan.