Hide some things in SelfService

RT Users
1

Hi,

I modified DisplayBasics to net display Timeworked in SelfService. I
would like to hide also the “TimeWorked” info in history as well as
every history line regarding a customfield value modification.

Any hints?

2

Emmanuel Lacour wrote:

Hi,

I modified DisplayBasics to net display Timeworked in SelfService. I
would like to hide also the “TimeWorked” info in history as well as
every history line regarding a customfield value modification.

Any hints?
Attached patch allow filter Transactions on SelfService History page.
Changes are simple, but questions are OK.
Best regards. Ruslan.

SelfServiceLimitTxs.patch (1.61 KB)

3

Attached patch allow filter Transactions on SelfService History page.
Changes are simple, but questions are OK.

Thanks, it looks great but…doesn’t work for me. Maybe we are using a
different RT versions (mine is 3.0.10).

I put the ShowHistory patched file in
local/html/SelfService/Ticket/Elements instead of
local/html/Ticket/Elements and make use of it in local/html/SelfService/Display.html

Here is the log:

error: could not find component for path ‘ShowTransaction’
context:
…
80: grep { ($->TransactionId == $Transaction->Id ) &&
($trans_content->{$->Id} = $_) } @attachment_content;
81:
82:
83: #Args is first because we’re clobbering the “Attachments”
parameter
84: $m->comp( ‘ShowTransaction’,
85: %ARGS,
86:
87: AttachPath => $AttachPath,
88: UpdatePath => $UpdatePath,
…
code stack:
/home/rt/rt/local/html/SelfService/Ticket/Elements/ShowHistory:84
/home/rt/rt/local/html/SelfService/Display.html:51
/home/rt/rt/share/html/autohandler:195

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4

Emmanuel Lacour wrote:

Attached patch allow filter Transactions on SelfService History page.
Changes are simple, but questions are OK.

Thanks, it looks great but…doesn’t work for me. Maybe we are using a
different RT versions (mine is 3.0.10).
I use latest checkout copy of RT, but patch should cleanly apply to
RT3.0.10.

I put the ShowHistory patched file in
local/html/SelfService/Ticket/Elements instead of
local/html/Ticket/Elements and make use of it in local/html/SelfService/Display.html
cd /opt/rt3
mkdir -p local/html/Ticket/Elements
cp -p local/html/Ticket/Elements/ShowHistory
share/html/Ticket/Elements/ShowHistory
mkdir -p local/html/SelfService
cp -p share/html/SelfService/Display.html
local/html/SelfService/Display.html
cd local
cat SelfServiceLimitTxs.patch | patch -p0

If still get same error then Mason just don’t search in local/base dirs
on $m->comp() call. Bug report(feature request) goes to Mason guys.

Try apply to share dir, you could allways revert patch with -R option.
cd /opt/rt3/share/
cat xxx.patch | patch -p0

If it works then my conscience is clear. All other devil dances goes to
you because I don’t use this feature. I wrote it just for fun only for
you and tested on core not on local overrides. :slight_smile: Good luck.
Ruslan.

5

Try apply to share dir, you could allways revert patch with -R option.
cd /opt/rt3/share/
cat xxx.patch | patch -p0

If it works then my conscience is clear. All other devil dances goes to
you because I don’t use this feature. I wrote it just for fun only for
you and tested on core not on local overrides. :slight_smile: Good luck.

It works, thank you very much :slight_smile: