We’ve been running RT for years, and it’s wonderful! We have 20+ techs that work in it all day everyday.
I’ve just now installed RTIR (4.0.1) as I’m looking for a system for IR. As it stands, all 20+ techs can see the new RTIR queues (Countermeasures, Incident Reports, Incidents and Investigations). I was really hoping that I could control it so only 5 or 6 of the techs would see the RTIR system. Is this possible?
Going to Admin --> Queues --> <specific RTIR queue> --> Group Rights doesn’t seem to allow me to hide the Queues.
Am I missing something? Or is RTIR simply allowed to all Privileged users?