Hide RT_System messages from ticket history?

RT Users
1

Hello all,

I could not find either in the list archives, wiki or the fine RT
Essentials book how to disable or hide RT_System messages in the ticket
history. Is this possible? We’ve implemented RT for non-technical users
and many are confused by those messages. It would declutter the history
display which is always good.

Cheers,

Jonathan

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2

with Callback ‘SkipTransaction’ in html/Ticket/Elements/ShowHistoryOn 9/21/05, Jonathan Kelly j.kelly@julien.ca wrote:

Hello all,

I could not find either in the list archives, wiki or the fine RT Essentials
book how to disable or hide RT_System messages in the ticket history. Is
this possible? We’ve implemented RT for non-technical users and many are
confused by those messages. It would declutter the history display which is
always good.

Cheers,

Jonathan

Ce courrier électronique confidentiel peut être protégé par le secret
professionnel et est à l’usage exclusif du destinataire ci-dessus. Toute
autre personne est par les présentes avisée qu’il lui est strictement
interdit de le diffuser, le distribuer ou le reproduire. Si le destinataire
ne peut être joint ou vous est inconnu, veuillez nous en informer
sur-le-champ par téléphone au 1-800-461-3377 et détruire ce message et toute
copie de celui-ci. Merci.

This confidential e-mail message may be privileged and is intended for the
exclusive use of the addressee. Any other person is strictly prohibited from
disclosing, distributing or reproducing it. If the addressee cannot be
reached or is unknown to you, please inform us immediately by telephone at
1-800-461-3377 and delete this e-mail message and destroy all copies. Thank
you.

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Best regards, Ruslan.

3

Thanks Ruslan,

I forgot to confess that my knowledge of Perl is limited to knowing there’s a camel on the cover of the book. :slight_smile:

I guess I have to do something to this snippet of code:

$m->comp( ‘/Elements/Callback’,
_CallbackName => ‘SkipTransaction’,
Transaction => $Transaction,
skip => $skip,
%ARGS );

Can you be more specific as to what? Do I comment out the CallbackName line?

Thanks!

Jonathan

-----Message d’origine-----De : Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Envoyé : Tuesday, September 20, 2005 7:56 PM
À : Jonathan Kelly
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] Hide RT_System messages from ticket history?

with Callback ‘SkipTransaction’ in html/Ticket/Elements/ShowHistory

Ce courrier �lectronique est confidentiel, peut �tre prot�g� par le secret professionnel et est � l’usage exclusif du destinataire ci-dessus. Toute autre personne est par les pr�sentes avis�e qu’il lui est strictement interdit de le diffuser, le distribuer ou le reproduire. Si le destinataire ne peut �tre joint ou vous est inconnu, veuillez nous en informer sur-le-champ par t�l�phone au 1-800-461-3377 et d�truire ce message et toute copie de celui-ci. Merci.

This e-mail message is confidential, may be privileged and is intended for the exclusive use of the addressee. Any other person is strictly prohibited from disclosing, distributing or reproducing it. If the addressee cannot be reached or is unknown to you, please inform us immediately by telephone at 1-800-461-3377 and delete this e-mail message and destroy all copies. Thank you.

4

Jonathan Kelly wrote:

Thanks Ruslan,

I forgot to confess that my knowledge of Perl is limited to knowing there’s a camel on the cover of the book. :slight_smile:

I guess I have to do something to this snippet of code:

$m->comp( ‘/Elements/Callback’,
_CallbackName => ‘SkipTransaction’,
Transaction => $Transaction,
skip => $skip,
%ARGS );

Can you be more specific as to what? Do I comment out the CallbackName line?

I too am interested in this, any solution?

Thanks
Tom

5

That’s interesting to me too.

Juan Ramón Alfageme Mata. Tech Team +34 91 787 23 00