Hide comments, groups and tickets in More about the requestor box

RT Users
1

Hi,

I’d like to disable showing comments, groups and tickets in the More
about the requestor box in the ticket display page.

Looking at Ticket/Elements/ShowRequestor I see that the three variables
$ShowComments $ShowTickets $ShowGroups set to 1 in the ARGS section
would do exactly what I wanted if I was able to set them to 0.

There are several callbacks in the code, but none of them seem to be
able to modify those variables. Is there a way to override those
variables in a maintainable way (i.e. without modifying the souce :slight_smile: ?

Thank you, Daniel.

2

I’d like to disable showing comments, groups and tickets in the More
about the requestor box in the ticket display page.

Two of those three are configuration options.
http://bestpractical.com/docs/rt/latest/RT_Config.html#MoreAboutRequestorGroupsLimit
http://bestpractical.com/docs/rt/latest/RT_Config.html#MoreAboutRequestorTicketList
As for the comment, I’d probably just use CSS to hide the div, rather
than using a callback, since there’s no performance hit.

-kevin

3

Hi Kevin,

  • Kevin Falcone falcone@bestpractical.com [11/01/2013 15:57]:> On Fri, Nov 01, 2013 at 02:33:59PM -0400, Daniel De Marco wrote:

I’d like to disable showing comments, groups and tickets in the More
about the requestor box in the ticket display page.

Two of those three are configuration options.
RT Config - RT 5.0.5 Documentation - Best Practical
RT Config - RT 5.0.5 Documentation - Best Practical
As for the comment, I’d probably just use CSS to hide the div, rather
than using a callback, since there’s no performance hit.

Thank you. I saw those options, but even with
$MoreAboutRequestorTicketList set to None, the box contains the headers
‘Active Tickets’, ‘Inactive Tickets’ and ‘All Tickets’. But now that I
think of it, I can hide those with CSS as well, so thank you again.

Daniel.