Hide comments from unprivileged users

Giuseppe_Sollazzo · February 29, 2012, 4:33pm

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Hash: SHA1

Hi,
we’re trying letting users access RT.
It seems that unprivileged users see Comments, although they are not
notified via e-mail. What’s the relevant privilege I need to check?

Thanks,
Giuseppe

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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Diaulas_Castro · February 29, 2012, 5:08pm

Look at Queue rights (groups and users )
On left panel look at Unprivileged menu.

They shouldn’t have “Rights for Staff” → " View ticket private commentary" checked.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner

-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Giuseppe Sollazzo
Enviada em: quarta-feira, 29 de fevereiro de 2012 13:34
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] Hide comments from unprivileged users

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hi,
we’re trying letting users access RT.
It seems that unprivileged users see Comments, although they are not notified via e-mail. What’s the relevant privilege I need to check?

Thanks,
Giuseppe

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

Giuseppe_Sollazzo · March 1, 2012, 1:37pm

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Thanks, Diaulas, that’s correct!
I don’t know how that happened to be checked, actually!

Best regards,
GiuseppeOn 29/02/12 17:08, Diaulas Castro wrote:

Look at Queue rights (groups and users ) On left panel look at
Unprivileged menu.

They shouldn’t have “Rights for Staff” → " View ticket private
commentary" checked.

Att. Diaulas Castro Consultor Linux / Microsoft InterSolution
Informï¿½tica Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle
Certified Partner

-----Mensagem original----- De:
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Em nome de
Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro de 2012
13:34 Para: rt-users@lists.bestpractical.com Assunto: [rt-users]
Hide comments from unprivileged users

Hi, we’re trying letting users access RT. It seems that
unprivileged users see Comments, although they are not notified via
e-mail. What’s the relevant privilege I need to check?

Thanks, Giuseppe

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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Diaulas_Castro · March 1, 2012, 1:41pm

Look also on “Send comments” I think you don’t want this enabled for unprivileged users.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified PartnerDe: Giuseppe Sollazzo [mailto:gsollazz@sgul.ac.uk]
Enviada em: quinta-feira, 1 de março de 2012 10:38
Para: Diaulas Castro
Cc: rt-users@lists.bestpractical.com
Assunto: Re: RES: [rt-users] Hide comments from unprivileged users

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Hash: SHA1

Thanks, Diaulas, that’s correct!
I don’t know how that happened to be checked, actually!

Best regards,
Giuseppe

Look at Queue rights (groups
and users ) On left panel look at

  > Unprivileged menu.

  >

  >

  > They shouldn't have "Rights for Staff" -> " View ticket
  private

  > commentary" checked.

  >

  >

  >

  > Att. Diaulas Castro Consultor Linux / Microsoft
  InterSolution

  > Informática Tel.: (55 11) 3443-1472
  www.intersolution.inf.br<http://www.intersolution.inf.br> Oracle

  > Certified Partner

  >

  >

  > -----Mensagem original----- De:

  > rt-users-bounces@lists.bestpractical.com<mailto:rt-users-bounces@lists.bestpractical.com>

  > [mailto:rt-users-bounces@lists.bestpractical.com] Em nome
  de

  > Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro
  de 2012

  > 13:34 Para: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Assunto:
  [rt-users]

  > Hide comments from unprivileged users

  >

  >

  > Hi, we're trying letting users access RT. It seems that

  > unprivileged users see Comments, although they are not
  notified via

  > e-mail. What's the relevant privilege I need to check?

  >

  > Thanks, Giuseppe

  >

RT Training Sessions (http://bestpractical.com/services/training.html)

Boston March 5 & 6, 2012

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk mailto:gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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Giuseppe_Sollazzo · March 1, 2012, 1:47pm

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Hash: SHA1

Look also on ?Send comments? I think you don?t want this enabled
for unprivileged users.

Hi Diaulas,
yes - that was fine already.

Many thanks for your help,
G

Att.

Diaulas Castro

Consultor Linux / Microsoft

InterSolution Informï¿½tica

Tel.: (55 11) 3443-1472

www.intersolution.inf.br

Oracle Certified Partner

*De:*Giuseppe Sollazzo [mailto:gsollazz@sgul.ac.uk] Enviada em:
quinta-feira, 1 de marï¿½o de 2012 10:38 Para: Diaulas Castro Cc:
rt-users@lists.bestpractical.com Assunto: Re: RES: [rt-users]
Hide comments from unprivileged users

Thanks, Diaulas, that’s correct! I don’t know how that happened to
be checked, actually!

Best regards, Giuseppe

Look at Queue rights (groups

and users ) On left panel look at

Unprivileged menu.

They shouldn’t have “Rights for Staff” → " View ticket

private

commentary" checked.

Att. Diaulas Castro Consultor Linux / Microsoft

InterSolution

Informï¿½tica Tel.: (55 11) 3443-1472

www.intersolution.inf.br http://www.intersolution.inf.br Oracle

Certified Partner

-----Mensagem original----- De:

rt-users-bounces@lists.bestpractical.com
mailto:rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] Em nome

de

Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro

de 2012

13:34 Para: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com Assunto:

[rt-users]

Hide comments from unprivileged users

Hi, we’re trying letting users access RT. It seems that

unprivileged users see Comments, although they are not

notified via

e-mail. What’s the relevant privilege I need to check?

Thanks, Giuseppe

-------- RT Training Sessions
(http://bestpractical.com/services/training.html) * Boston March 5
& 6, 2012

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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