Helpdesk will not allow local user accounts

I have setup rt with RT::Authen::ExternalAuth but can not login with local
accounts now… any idea what i need to add to allow it to fallback to local
if exteranlAuth does not find the user?

Thanks,

Thomas Sexton

System Engineer

o 513.645.5010

tsexton@powernetco.com tsexton@powernetco.com

powernetco.com

8805 Governors Hill Drive

Suite 250

Cincinnati, OH 45249

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I have setup rt with RT::Authen::ExternalAuth but can not login with local accounts now… any
idea what i need to add to allow it to fallback to local if exteranlAuth does not find the
user?

I’m assuming you have the default for this configuration setting.

https://metacpan.org/source/FALCONE/RT-Authen-ExternalAuth-0.20/etc/RT_SiteConfig.pm#L65

-kevin