Help with webrt for Windows

I successfully installed the Windows version on XP Pro running Service
Pack 2. WebRT’s root user logs in fine and can do anything. But
when I created a couple accounts with full rights (both permission
boxes checked), then logged in as either of those other accounts, I
get permission errors when trying to do anything, like create a ticket
or to-do, etc. Queues are not listed next to the New (or is it
Create?) Ticket button under the newly created accounts, but they
work fine under root.

I have restarted the Request Ticket/Apache2 service and rebooted.
Still no luck.

What am I missing?

Thanks.

Scott

http://wiki.bestpractical.com/index.cgi?Rights

Scott Ehrlich wrote:

I successfully installed the Windows version on XP Pro running Service
Pack 2. WebRT’s root user logs in fine and can do anything. But
when I created a couple accounts with full rights (both permission
boxes checked), then logged in as either of those other accounts, I
get permission errors when trying to do anything, like create a ticket
or to-do, etc. Queues are not listed next to the New (or is it
Create?) Ticket button under the newly created accounts, but they
work fine under root.

I have restarted the Request Ticket/Apache2 service and rebooted.
Still no luck.

What am I missing?

Thanks.

Scott


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

http://wiki.bestpractical.com/index.cgi?Rights

I just read that section, but I’m not sure it applies here (unless I
am educated to the contrary). I initially logged into rt as root.
root has full capability to do anything it wants. I created two
accounts, using rt’s users section, and granted “Let this user access
RT” and “Let this user be granted rights”.

What do I need to do next to give each account SuperUser access, as root has?
I’m not seeing anything obvious to me to aid with this need.

Thanks.

Scott

Scott Ehrlich wrote:

http://wiki.bestpractical.com/index.cgi?Rights

I just read that section, but I’m not sure it applies here (unless I
am educated to the contrary). I initially logged into rt as root.
root has full capability to do anything it wants. I created two
accounts, using rt’s users section, and granted “Let this user access
RT” and “Let this user be granted rights”.

What do I need to do next to give each account SuperUser access, as root has?
I’m not seeing anything obvious to me to aid with this need.

I wouldn’t give anyone besides the main admin(s) superuser access. too
much can be broken. Look at the section “Working schemas” under “Public
support queue.” That is a very typical setup for a helpdesk. Also
follow the links under Descriptions for more in-depth descriptions of
the rights system.

Thanks.

Scott

Scott Ehrlich wrote:

I successfully installed the Windows version on XP Pro running Service
Pack 2. WebRT’s root user logs in fine and can do anything. But
when I created a couple accounts with full rights (both permission
boxes checked), then logged in as either of those other accounts, I
get permission errors when trying to do anything, like create a ticket
or to-do, etc. Queues are not listed next to the New (or is it
Create?) Ticket button under the newly created accounts, but they
work fine under root.

I have restarted the Request Ticket/Apache2 service and rebooted.
Still no luck.

What am I missing?

Thanks.

Scott


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com


Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati