Help with the from line and Subject line

RT Users
1

Hi, I trying to customize RT. So I’m have change the auto reply message and
it works so what I want to change now are the following lines

From : Apache [apache@localhost.localdomain] on behalf of General support
queue via RT [support@domainname.net]

I want this lines to read as follows
So how do I do that.
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.716 / Virus Database: 472 - Release Date: 2004/07/05

2

From: Apache [apache@localhost.localdomain] on behalf of General
support
queue via RT [support@domainname.net]

This is not sent by RT like this. Outlook (and maybe other MUAs) have a
‘feature’ which mangles the From: header if Sender: is set.

Subject: [$rtname#12] Technical Support: test

I want this lines to read as follows
From: Technical Support Team
Subject: Technical Support Team Autoreply( Ticket #12)

You can set headers at the beginning of your template, followed by a
blank line. However, you do want to keep [$rtname #12], as this is what
RT expects in incoming mail (you can put it at the end of the subject,
though).

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.