I am working on a Crystal Report to report weekly status on the system we
implemented. I have a couple of items I could use help with.
Is there a table diagram available? (This will probably be the most help in
creating reports. I imagine that the weekly report is just the beginning.)
In the tickets table their is a resolution field. I cannot find the field
on any of the pages for tickets. The field appears to be blank on our
implementation, and looks like it would hold a resolution comment. Is there
any way to verify that the field was intended for a resolution comment and
if it is how do I add the field to the ticket page?
Also in the ticket table their is an owner field. But this field is
numeric. What table/field translates the owners number to their name?
PS I will provide you with any reports I create so you can add them to the