Help with setup

RT Users
1

Hi all,

I’m new to RT so any help would be appreciated.
I’ve installed all the requirements but I keep getting this error
when trying to create my first queue:
[connectdb] Database connect failed: Access denied for user:
‘rt@localhost’ (Using password: YES)

Here’s my environment:
uname -a
Linux shadow.eu.informix.com 2.2.14-12 #1 Tue Apr 25 12:31:52 EDT 2000
i686 unknown
RT version:
rt-1.0.3
Mysql version:
rpm -q mysql
mysql-3.20.32a-3
Mysql perl modules:
rpm -q mysql-perl
mysql-perl-3.20.32a-3

I dont know where to go from here.
Help!

  • Padraig.
2

[connectdb] Database connect failed: Access denied for user:
‘rt@localhost’ (Using password: YES)

Probably the password is wrongly configurated. Check out config.pm

3

Tobias Brox tobiasb@tobiasb.funcom.com writes:

[connectdb] Database connect failed: Access denied for user:
‘rt@localhost’ (Using password: YES)

Probably the password is wrongly configurated. Check out config.pm

Or you haven’t restarted mysqld after running ‘make install’

Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader@aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174

4

Michael,

you got it in one. I didnt restart mysqld. Thanks for the info.

Its working now.

- Padraig.

Michael Brader wrote:

Tobias Brox <tobiasb@tobiasb.funcom.com> writes:

> > [connectdb] Database connect failed: Access denied for user:

> > ‘rt@localhost’ (Using password: YES)

>

> Probably the password is wrongly configurated. Check out config.pm

Or you haven't restarted mysqld after running 'make install'

--

Michael Brader

Aurema Pty Ltd (formerly Softway Pty Ltd)

PO Box 305, Strawberry Hills, NSW 2012, Australia

Email:mbrader@aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174

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Informix
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psweeney@informix.com

5


Its working now.

That’s good.

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