Help with script

RT Users
1

Currently I have this script to notify AdminCc on correspond when a
ticket is owned by Nobody.

Condition: User Defined
Action: Notify AdminCcs
Template: Global template: Correspondence
Stage: TransactionCreate

if (($self->TransactionObj->Type eq “Correspond”) and
($self->TicketObj->OwnerObj->Id == $RT::Nobody->Id)) { return(1); }
else { return(undef); }

How do I edit this so it will not send to AdminCcs that are already
part of the Cc? The reason being I also have another scrip that adds a
corresponder as a Cc.

2

You could try this:

  1. Copy the Correspondence template into a new custom template.
  2. Add some code to the template that reads in the AdminCcs and Ccs, then
    makes a mailing list from those AdminCc members that are not in the Cc list.
  3. Change the scrip action to: Notify Other Recipients; you have to supply
    your own list of recipients (step 2) in the template.

Have fun!
Gene

At 11:32 AM 8/2/2007, slamp slamp wrote:

Currently I have this script to notify AdminCc on correspond when a
ticket is owned by Nobody.

Condition: User Defined
Action: Notify AdminCcs
Template: Global template: Correspondence
Stage: TransactionCreate

if (($self->TransactionObj->Type eq “Correspond”) and
($self->TicketObj->OwnerObj->Id == $RT::Nobody->Id)) { return(1); }
else { return(undef); }

How do I edit this so it will not send to AdminCcs that are already
part of the Cc? The reason being I also have another scrip that adds a
corresponder as a Cc.

Gene LeDuc, GSEC
Security Analyst
San Diego State University