Help with Saved Search

RT Users
1

Hi,

This is embarrassing. I noticed this morning that my “N newest unowned tickets” search on my RT at a glance page was only listing tickets from one queue. I went and edited the predefined search itself: Search - Unowned Tickets, and it’s defined like this:

Owner = 'Nobody’
AND (
Status = 'new’
OR Status = 'open’
AND Queue = ‘xxxxxxx’ <---- I see the problem!

I’m at a loss on how to revert this search - I’ve tried deleting that criteria but that seems to only affect the search at that time - not at the RT at a Glance page. It looks like it’s saved in RT System’s saved searches, deleting/re-adding a search of the same name doesn’t help either. Any pointers?

Thanks,
Patrick

2

After deleting condition you should update saved search.

Regards, Ruslan. From phone.

Hi,

This is embarrassing. I noticed this morning that my “N newest unowned
tickets” search on my RT at a glance page was only listing tickets from one
queue. I went and edited the predefined search itself: Search - Unowned
Tickets, and it’s defined like this:

Owner = ‘Nobody’
AND (
Status = ‘new’
OR Status = ‘open’
AND Queue = ‘xxxxxxx’ <---- I see the problem!

I’m at a loss on how to revert this search - I’ve tried deleting that
criteria but that seems to only affect the search at that time - not at the
RT at a Glance page. It looks like it’s saved in RT System’s saved searches,
deleting/re-adding a search of the same name doesn’t help either. Any
pointers?

3

I ended up with a few saved searches and ended up deleting them and recreating the “Unowned Tickets” search manually and saved it under System Searches. Back to normal…thanks.

PatrickFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Monday, August 08, 2011 10:17 AM
To: Patrick Fish
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Saved Search

After deleting condition you should update saved search.

Regards, Ruslan. From phone.