Help with RT

RT Users
1

Hello All!

Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.

I try a lot f settings, but witouht any sucess.

Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

2

Show us your apache config for this site.On Friday, April 5, 2013, Sergio Mesquita wrote:

Hello All!

Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.

I try a lot f settings, but witouht any sucess.

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com <javascript:_e({}, ‘cvml’,
‘e-mail%3Asergio.mesquitaa@gmail.com’);>
www.gmail.com

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

3

Helo Paul!

Just upload the two files.
Httpd.conf and Rt.conf

Thanks for your help2013/4/5 Paul Tomblin ptomblin@xcski.com

Show us your apache config for this site.

On Friday, April 5, 2013, Sergio Mesquita wrote:

Hello All!

Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.

I try a lot f settings, but witouht any sucess.

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com

httpd.conf (33.6 KB)

rt.conf (487 Bytes)

4

In your rt.conf, change the “Alias” and “ScriptAlias” lines to
Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/
ScriptAlias / /usr/local/rt/sbin/rt-server.fcgi/

I don’t believe any other changes are required. Restart Apache.On Fri, Apr 5, 2013 at 1:11 PM, Sergio Mesquita sergio.mesquitaa@gmail.comwrote:

Helo Paul!

Just upload the two files.
Httpd.conf and Rt.conf

Thanks for your help

2013/4/5 Paul Tomblin ptomblin@xcski.com

Show us your apache config for this site.

On Friday, April 5, 2013, Sergio Mesquita wrote:

Hello All!

Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.

I try a lot f settings, but witouht any sucess.

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

5

Hi Paul!

I make those changes, but without any sucess.
Stil have this message.

You’re almost there!You haven’t yet configured your webserver to run RT.
You appear to have installed RT’s web interface correctly, but haven’t yet
configured your web server to “run” the RT server which powers the web
interface. The next step is to edit your webserver’s configuration file to
instruct it to use RT’s mod_perl or FastCGI handler. If you need
commercial support, please contact us at sales@bestpractical.com.2013/4/5 Paul Tomblin ptomblin@xcski.com

In your rt.conf, change the “Alias” and “ScriptAlias” lines to
Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/
ScriptAlias / /usr/local/rt/sbin/rt-server.fcgi/

I don’t believe any other changes are required. Restart Apache.

On Fri, Apr 5, 2013 at 1:11 PM, Sergio Mesquita < sergio.mesquitaa@gmail.com> wrote:

Helo Paul!

Just upload the two files.
Httpd.conf and Rt.conf

Thanks for your help

2013/4/5 Paul Tomblin ptomblin@xcski.com

Show us your apache config for this site.

On Friday, April 5, 2013, Sergio Mesquita wrote:

Hello All!

Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.

I try a lot f settings, but witouht any sucess.

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com

6

Sorry, you also need to modify your RT_SiteConfig.pm:
Set($WebPath, “”);On Fri, Apr 5, 2013 at 1:54 PM, Sergio Mesquita sergio.mesquitaa@gmail.comwrote:

Hi Paul!

I make those changes, but without any sucess.
Stil have this message.

You’re almost there!You haven’t yet configured your webserver to run RT.
You appear to have installed RT’s web interface correctly, but haven’t yet
configured your web server to “run” the RT server which powers the web
interface. The next step is to edit your webserver’s configuration file to
instruct it to use RT’s mod_perl or FastCGI handler. If you need
commercial support, please contact us at sales@bestpractical.com.

2013/4/5 Paul Tomblin ptomblin@xcski.com

In your rt.conf, change the “Alias” and “ScriptAlias” lines to
Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/
ScriptAlias / /usr/local/rt/sbin/rt-server.fcgi/

I don’t believe any other changes are required. Restart Apache.

On Fri, Apr 5, 2013 at 1:11 PM, Sergio Mesquita < sergio.mesquitaa@gmail.com> wrote:

Helo Paul!

Just upload the two files.
Httpd.conf and Rt.conf

Thanks for your help

2013/4/5 Paul Tomblin ptomblin@xcski.com

Show us your apache config for this site.

On Friday, April 5, 2013, Sergio Mesquita wrote:

Hello All!

Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.

I try a lot f settings, but witouht any sucess.

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

–
Cumprimentos/Mit freundlichen Gruss/Best Regards

Sergio Mesquita
Phone:
e-mail:sergio.mesquitaa@gmail.com
www.gmail.com

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin