Help with RT Groups and LDAP group

I’ve got the ldap plug in working but I seem to have a disconnect between root and ldap users. What I mean is that I can login to RT using my ldap credentials but I have nothing available except tickets to open, close and new tickets. The root account is still available and when I login with that I can configure rights but my ldap users don’t appear unless I do a search for them specifically. Some rights cannot be assigned because the ldap account does not appear in the list of choices to add a right to.

Can someone point me in the right direction here please?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

Tue 02 Jun 2009 23:16:38 GMT
Kevin Gagel wrote:

I’ve got the ldap plug in working but I seem to have a disconnect
between root and ldap users. What I mean is that I can login to RT using
my ldap credentials but I have nothing available except tickets to open,
close and new tickets. The root account is still available and when I
login with that I can configure rights but my ldap users don’t appear
unless I do a search for them specifically. Some rights cannot be
assigned because the ldap account does not appear in the list of choices
to add a right to.

Can someone point me in the right direction here please?

Your LDAP users are being auto-created as Unprivileged which means they
see the SelfService screen, not the staff/privileged user interface.
Also the default user list only shows privileged users. If you want to
see all users search for %

If you want LDAP users to be automatically created as privileged then
you need to set:
Set($AutoCreate, {Privileged => 1})

If you just want selected LDAP users to be privileged then search for
the user, go into their settings and set “Allow this user to be granted
rights”.

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com