Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
I have an SLA - General which sets a due date to +4 hours, this works great.
But I cannot seem to get it to operate on Business hours only… I set the
business hours from 1300 - 1900 Friday for testing
As you can see below, it has ignored this and just added the +4 hours now
(Which is outside business hours) - See my config below
Created: Fri Oct 15 10:33:26 2010
Starts: Fri Oct 15 10:33:26 2010
Started: Not set
Last Contact: Not set
Due: Fri Oct 15 14:33:26 2010
Set Business Hours
Set(%ServiceBusinessHours, (
0 => { Name => 'Sunday',Start => 'undef', End => 'undef' },
1 => { Name => 'Monday', Start => '08:00', End => '19:00' },
2 => { Name => 'Tuesday', Start => '08:00', End => '19:00' },
3 => { Name => 'Wednesday', Start => '08:00', End => '19:00' },
4 => { Name => 'Thursday', Start => '08:00', End => '19:00' },
5 => { Name => 'Friday', Start => '13:00', End => '19:00' },
6 => { Name => 'Saturday', Start => '09:00', End => '13:00' },
));
RT:Extension::SLA Config
Set( %ServiceAgreements, (
Default => 'General',
QueueDefault => {
'Support' => 'General',
},
Levels => {
'General' => { Resolve => { BusinessMinutes => 60*4 } },
'SL1' => { Resolve => { BusinessMinutes => 60*4 } },
'SL2' => { Resolve => { BusinessMinutes => 60*2 } },
'SL3' => { Resolve => { BusinessMinutes => 15 } },
},
)
);
Any suggestions?
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