Hi George,
I defaulted to granting a global right to the Everyone group to
CreateTicket and ReplyToTicket on the relevant queue (in your case
IT_Support). that should take care of your Company_Employees users
needing to create tickets.
As for the Company_Employees group users being able to only see their
own tickets. i saw a good suggestion on a post which was to do the
following:
- don’t grant the ShowTicket right to Company_Employees group on the
IT_Support queue,
instead;
- grant the ShowTicket right to the Requestors group on the IT_support queue
that way, they’ll only see their own tickets, even when they do a search.
George Beitis wrote:
Hey there,
Thanks for the reply! Unfortunately that doesn’t help as at the end
of the day i want users in the specific group to only have access to
their own tickets and see no other ticket. And if possible to be able
to see all their requested tickets. Does anyone else know how to
achieve this?
Thanks
George
Hello George,
Try granting at the Global Group level, "SeeQueue" right to Company
Employees, or maybe straight to Privileged group - it may save
work for
next queues...
HTH,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
PO Box 11 - Viale Pasteur 10
20014 Nerviano Italy
------------------------------
Message: 6
Date: Mon, 23 Feb 2009 12:36:41 +0200
From: George Beitis <george.beitis@googlemail.com
<mailto:george.beitis@googlemail.com>>
Subject: [rt-users] Help with permissions?
To: rt-users <rt-users@lists.bestpractical.com
<mailto:rt-users@lists.bestpractical.com>>
Message-ID:
<9be19c1c0902230236s461d290ag33ec0d09fbef7857@mail.gmail.com
<mailto:9be19c1c0902230236s461d290ag33ec0d09fbef7857@mail.gmail.com>>
Content-Type: text/plain; charset="iso-8859-1"
Hey everyone,
my problem has to do with setting permissions.
I have created a queue called IT support, and a group called Company
Employees. The Employee group has the following rights on the group:
create
ticket and show ticket. These don't seem to be enough for a user
in the
group employees to create a ticket as the queue name doesn't come
up in
the
create queue section of the screen or the quick create widget. Am I
doing
something wrong there?
George
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