Help with new users and new tickets

RT Users
1

Hello,
I have had RT 3.0.10 running for a while
I have not customized it very much at all.
i have 2 very active que’s
We only allow email access to the tickets.

I’m am running on rh9 with mysql 3.23

My problem is, in my database I have now 20,000 users and 134,000 groups

Is there a way when someone logs a new ticket I can assign them to the same
group instead of creating new groups?
It looks from what I can tell for each user there is three groups created

Thanks
Randy

2

Hello,
I have had RT 3.0.10 running for a while
I have not customized it very much at all.
i have 2 very active que’s
We only allow email access to the tickets.

I’m am running on rh9 with mysql 3.23

My problem is, in my database I have now 20,000 users and 134,000 groups

Is there a way when someone logs a new ticket I can assign them to the same
group instead of creating new groups?
It looks from what I can tell for each user there is three groups created

Thanks
Randy

Randy,

RT creates 2 groups for every ticket. The group for the CCs and
and the group for the AdminCCs. I think RT also create a
group for each user and I forget why.

None of this should be a problem, but if you need better
performance I would try upgrading to a newer RT.

-Todd

3

Hello,
I have had RT 3.0.10 running for a while
I have not customized it very much at all.
i have 2 very active que’s
We only allow email access to the tickets.

I’m am running on rh9 with mysql 3.23

My problem is, in my database I have now 20,000 users and 134,000 groups

Is there a way when someone logs a new ticket I can assign them to the same
group instead of creating new groups?
It looks from what I can tell for each user there is three groups created

Thanks
Randy

Randy,

RT creates 2 groups for every ticket. The group for the CCs and
To be correct it creates 4 groups per ticket: Owner, Requestor, Cc and AdminCc.

and the group for the AdminCCs. I think RT also create a
group for each user and I forget why.
To manage rights.

None of this should be a problem, but if you need better
performance I would try upgrading to a newer RT.

-Todd

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Best regards, Ruslan.

4

Hello,
I have had RT 3.0.10 running for a while
I have not customized it very much at all.
i have 2 very active que’s
We only allow email access to the tickets.

I’m am running on rh9 with mysql 3.23

My problem is, in my database I have now 20,000 users and 134,000 groups

Is there a way when someone logs a new ticket I can assign them to the same
group instead of creating new groups?
It looks from what I can tell for each user there is three groups created

Thanks
Randy

Randy,

RT creates 2 groups for every ticket. The group for the CCs and
To be correct it creates 4 groups per ticket: Owner, Requestor, Cc and AdminCc.

And every user has a group created too!