Help with mail getting rejected

RT Users
1

Hello
I have a couple of ISP’s that reject any email sent from my RT System
One thing i have noticed is in the header of the email there is

References: RT-Ticket-1195@example.com 008801c601d1$31854cd0$ddd8a618@Sally

Any idea of where that is getting set. The other header info looks ok
and has the correct domain info

Thanks
Randy

2

Randy Paries rtparies@gmail.com writes:

I have a couple of ISP’s that reject any email sent from my RT System
One thing i have noticed is in the header of the email there is

References: RT-Ticket-1195@example.com 008801c601d1$31854cd0$ddd8a618@Sally

Any idea of where that is getting set. The other header info looks ok
and has the correct domain info

Looks like it’s based on the $Organization setting in RT_SiteConfig.
You should set that to a suitable value, but I seriously doubt that it
has anything to do with your mails getting rejected.

Leif Nixon - Systems expert
National Supercomputer Centre - Linkoping University

3

Thanks Eric

Mine already had 8bit , running 3.4.4.

RandyOn 12/16/05, Eric Horne eric.horne@teradyne.com wrote:

I had this problem too, and it turns out my problem was related to the
bit encoding declared by RT in the mail headers. It’s fixed in the
latest version of RT, or you can fix it yourself:

in lib/RT/Action/SendEmail.pm

search for “8-bit” and change it to “8bit” and then restart your web
server.

-eric

Randy Paries wrote:

Hello
I have a couple of ISP’s that reject any email sent from my RT System
One thing i have noticed is in the header of the email there is

References: RT-Ticket-1195@example.com 008801c601d1$31854cd0$ddd8a618@Sally

Any idea of where that is getting set. The other header info looks ok
and has the correct domain info

Thanks
Randy

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4

Hello
I have a couple of ISP’s that reject any email sent from my RT System
One thing i have noticed is in the header of the email there is

References: RT-Ticket-1195@example.com 008801c601d1$31854cd0$ddd8a618@Sally

What’s the problem there?