i can finally create tickets via email and i get an automatic responce
from rt with the ticket number but when i reply the message doesn’t
reach the requestor and the same thing when the ticket has been
resolved no message the requestor doesn’t get any reply.
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
Phillip Leremi wrote:
i can finally create tickets via email and i get an automatic responce
from rt with the ticket number but when i reply the message doesn’t
reach the requestor and the same thing when the ticket has been
resolved no message the requestor doesn’t get any reply.
Look at $RT::NotifyActor config option. RT by default doesn’t send any
mails to actor of transaction. May be this is your problem?
Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
Best regards. Ruslan.
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
i can finally create tickets via email and i get an automatic
responce from rt with the ticket number but when i reply the message
doesn’t reach the requestor and the same thing when the ticket has
been resolved no message the requestor doesn’t get any reply.Look at $RT::NotifyActor config option. RT by default doesn’t send any
mails to actor of transaction. May be this is your problem?
I don’t understand what u mean.
Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
Best regards. Ruslan.
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
i can finally create tickets via email and i get an automatic
responce from rt with the ticket number but when i reply the message
doesn’t reach the requestor and the same thing when the ticket has
been resolved no message the requestor doesn’t get any reply.Look at $RT::NotifyActor config option. RT by default doesn’t send any
mails to actor of transaction. May be this is your problem?
Do u mean that i should create my own scrip
Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
Best regards. Ruslan.
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
Hi all,
I have a problem with RT “heading” search (above Quick search) doesn’t work
when I use RT with FCGI. It’s very much used for one-step searching on
individual ticket numbers. RT only displays a blank page on query submits.
Discovered the problem when migrating from mod_perl to FCGI for performance.
I’ve tested 3.0.9 and 3.0.10. I’m using apache 1.3.29 with perl 5.8.3 on
SUSE linux.
Anyone with similar problems out there?
Best regards
Henrik von Gunten
Phillip Leremi wrote:
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
i can finally create tickets via email and i get an automatic
responce from rt with the ticket number but when i reply the message
doesn’t reach the requestor and the same thing when the ticket has
been resolved no message the requestor doesn’t get any reply.Look at $RT::NotifyActor config option. RT by default doesn’t send any
mails to actor of transaction. May be this is your problem?Do u mean that i should create my own scrip
Sorry.
No.
If you have default scrip set and RT sends autoreply then RT sends
corresponds too. Only one exception case(must be):
user A is requestor.
A writes reply. Hi is an actor. Reply transaction created by A.
If config(RT_SiteConfig.pm) option RT::NotifyActor isn’t set(default)
then RT skips an actor(user A in example).
Good luck. Ruslan.
Henrik Andr� von Gunten wrote:
Hi all,
I have a problem with RT “heading” search (above Quick search) doesn’t work
when I use RT with FCGI. It’s very much used for one-step searching on
individual ticket numbers. RT only displays a blank page on query submits.
Discovered the problem when migrating from mod_perl to FCGI for performance.I’ve tested 3.0.9 and 3.0.10. I’m using apache 1.3.29 with perl 5.8.3 on
SUSE linux.Anyone with similar problems out there?
Jesse anounced that this bug was fixed in 3.0.10. May be you forgot full
apache restart?
I’ve restarted apache, the login page says 3.0.10, but the bug persists.
However, I’ve only done an “upgrade” install. I’ll try with a completely
fresh RT install and se if this will fix things.
/Henrik
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
i can finally create tickets via email and i get an automatic
responce from rt with the ticket number but when i reply the
message doesn’t reach the requestor and the same thing when the
ticket has been resolved no message the requestor doesn’t get any
reply.Look at $RT::NotifyActor config option. RT by default doesn’t send
any mails to actor of transaction. May be this is your problem?Do u mean that i should create my own scrip
Sorry.
No.
If you have default scrip set and RT sends autoreply then RT sends
corresponds too. Only one exception case(must be):
user A is requestor.
A writes reply. Hi is an actor. Reply transaction created by A.If config(RT_SiteConfig.pm) option RT::NotifyActor isn’t set(default)
then RT skips an actor(user A in example).
Good luck. Ruslan.
RT::NotifyActor is set to 1 but i’m asking is this:-
user A is requestor.
A writes request.
B(me) I reply to the request, but only this time A doesn’t get the
reply i send to him/her.
Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
Best regards. Ruslan.
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
I finally got the answer the thing was that I was that the requestor
email address and the owner email address where the same.
thankz fro all your help guys.
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
Ruslan U. Zakirov wrote:
Phillip Leremi wrote:
i can finally create tickets via email and i get an automatic
responce from rt with the ticket number but when i reply the
message doesn’t reach the requestor and the same thing when the
ticket has been resolved no message the requestor doesn’t get any
reply.Look at $RT::NotifyActor config option. RT by default doesn’t send
any mails to actor of transaction. May be this is your problem?Do u mean that i should create my own scrip
Sorry.
No.
If you have default scrip set and RT sends autoreply then RT sends
corresponds too. Only one exception case(must be):
user A is requestor.
A writes reply. Hi is an actor. Reply transaction created by A.If config(RT_SiteConfig.pm) option RT::NotifyActor isn’t set(default)
then RT skips an actor(user A in example).
Good luck. Ruslan.Question moved to: http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ
Best regards. Ruslan.
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net