Help with Approvals

I want to be able to use the approval system in RT, but I’m not sure if it
can do what I need. From what I see in the canned templates and scrips, it
can be used for multiple levels of approvals. What I need is when a request
needing approval is created, that it send an approval request to that
persons supervisor and department manager (which I’d have to gather
myself)… but how do I make it so that it creates both approvals? Any help
would be great.

Thanks,

Jerry Trujillo
Information Systems User Services
Atmel Corporation
719.540.1484
jtrujillo@cso.atmel.com

I want to be able to use the approval system in RT, but I’m not sure if it
can do what I need. From what I see in the canned templates and scrips, it
can be used for multiple levels of approvals. What I need is when a request
needing approval is created, that it send an approval request to that
persons supervisor and department manager (which I’d have to gather
myself)… but how do I make it so that it creates both approvals? Any help
would be great.
Start from http://wiki.bestpractical.com/index.cgi?ApprovalCreation
http://wiki.bestpractical.com/index.cgi?ManualApprovals

Thanks,

Jerry Trujillo
Information Systems User Services
Atmel Corporation
719.540.1484
jtrujillo@cso.atmel.com


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