Help with Approvals

RT Users
1

I want to be able to use the approval system in RT, but I’m not sure if it
can do what I need. From what I see in the canned templates and scrips, it
can be used for multiple levels of approvals. What I need is when a request
needing approval is created, that it send an approval request to that
persons supervisor and department manager (which I’d have to gather
myself)… but how do I make it so that it creates both approvals? Any help
would be great.

Thanks,

Jerry Trujillo
Information Systems User Services
Atmel Corporation
719.540.1484
jtrujillo@cso.atmel.com

2

I want to be able to use the approval system in RT, but I’m not sure if it
can do what I need. From what I see in the canned templates and scrips, it
can be used for multiple levels of approvals. What I need is when a request
needing approval is created, that it send an approval request to that
persons supervisor and department manager (which I’d have to gather
myself)… but how do I make it so that it creates both approvals? Any help
would be great.
Start from Request Tracker Wiki
Request Tracker Wiki

Thanks,

Jerry Trujillo
Information Systems User Services
Atmel Corporation
719.540.1484
jtrujillo@cso.atmel.com

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