I want to be able to use the approval system in RT, but I’m not sure if it
can do what I need. From what I see in the canned templates and scrips, it
can be used for multiple levels of approvals. What I need is when a request
needing approval is created, that it send an approval request to that
persons supervisor and department manager (which I’d have to gather
myself)… but how do I make it so that it creates both approvals? Any help
would be great.
Information Systems User Services