Hoping someone can help me with two issues:
- I cannot properly reply to email from RT. Instead of parsing the id from the subject and adding to an existing ticket, it creates a new one.
I have set ReplyToTicket both on the queue and as a global right for requestor, owner, everyone, priv, and non-priv. Not sure what else to look at for this point.
- I have added several RT::Logger->debug(msg) statements and have:
in my RT_Siteconfig.pm, but I never get any output to the log. I get other RT msgs just not the debug lines I have added.
Any help is appreciated. I am really hoping I am missing something stupid.