My company currently runs Remedy (from BMC Software) for our TT system. I’m building a business case that we can save huge ROI by moving to an open source solution. I’ve got an RT system up and running and so far I’ve been able to prove it can do everything that Remedy can do with one small exception: parsing message body for trouble ticket#. Our Remedy system currently parses the message body (if the subject doesn’t contain the ticket ID) and I need to prove that RT can do the same, before we can move forward with a hosted RT solution & support. I’m sure this is possible, just looking for any advice how I can implement.