Help understanding an error message

RT Users
1

I’ve recently installed 3.0.4 (postgres, apache2, mod_perl2)
on a system. I’ve noticed a couple of error messages in
/opt/rt3/var/log:
[Fri Aug 1 22:41:07 2003] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:351)
[Fri Aug 1 22:41:07 2003] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for your email.

Your RT administrator needs to grant ‘Everyone’ the right ‘CreateTicket’
for this queue.

(/opt/rt3/lib/RT/Interface/Email.pm:472)

Uh, which queue? I can’t tell from the message. Further,
all the queues have CreateTicket for Everyone (I checked, honest!).

My guess is that this is a message sent to a non-existant queue
(I’ve got a procmail router set up to route all email sent to the
domain to the RT mailgate.) Would that make sense, given the
error message?

Thanks for any help!
Steve
Steve Wampler sbw@tapestry.tucson.az.us

2

Steve Wampler wrote:

I’ve recently installed 3.0.4 (postgres, apache2, mod_perl2)
on a system. I’ve noticed a couple of error messages in
/opt/rt3/var/log:

Your RT administrator needs to grant ‘Everyone’ the right ‘CreateTicket’
for this queue.
<…>

Uh, which queue? I can’t tell from the message. Further,
all the queues have CreateTicket for Everyone (I checked, honest!).

Hm, I though that message was changed pre-3.0.4. It’s certainly
fixed in aegis now – it does indeed tell you what queue is
involved.

My guess is that this is a message sent to a non-existant queue
(I’ve got a procmail router set up to route all email sent to the
domain to the RT mailgate.) Would that make sense, given the
error message?

That’s certainly possible.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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