Help to configure RT 3.0.3

Hi all!

I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13, apache-2.0.47,
mysql-server-4.1.0_1
and mod_perl2-1.99r09.Without RTIR and RTFM.
I made a new user and added to DutyTeam group.
I am having a problem when I am trying to create tickets through the UI (New
Ticket in → General).
The error message that appear on the web browser is:

An error occured while loading
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html:

Connection to host rt-machine.ccuec.unicamp.br is broken

I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log and
/var/log/messages, but
I don’t known where is the problem.

/var/log/httpd-error.log:

[Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:54)
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined
symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined
symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined
symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so: Undefined
symbol “iconv_open”

/var/log/httpd-access.log:

143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] “GET /Ticket/Create.html
HTTP/1.1” 200 3759 “-” “Mozilla/5.0 (compatible; Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:21:26 -0300] “GET / HTTP/1.1” 200 7083
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html” “Mozilla/5.0
(compatible; Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] “GET
/Ticket/Create.html?Queue=1 HTTP/1.1” 200 9900
http://rt-machine.ccuec.unicamp.br/” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] “GET
/Ticket/Create.html?Queue=1 HTTP/1.1” 200 9900
http://rt-machine.ccuec.unicamp.br/” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)”

/var/log/messages:

Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:54)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1
(/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1
(/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to iso-8859-1
(/usr/local/rt3/lib/RT/I18N.pm:370)

Thanks for any help!

Silvana

Hi all,

I have the same problem on FreeBSD 5.1. Is there any advice ?

Hi all!

I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13,
apache-2.0.47, mysql-server-4.1.0_1
and mod_perl2-1.99r09.Without RTIR and RTFM.
I made a new user and added to DutyTeam group.
I am having a problem when I am trying to create tickets through the
UI (New Ticket in → General).
The error message that appear on the web browser is:


------------------ An error occured while loading
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html:

Connection to host rt-machine.ccuec.unicamp.br is broken



I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log
and /var/log/messages, but
I don’t known where is the problem.

/var/log/httpd-error.log:

[Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be
loaded. () (/usr/local/rt3/share/html/Elements/Error:54)
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”

/var/log/httpd-access.log:

143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] “GET
/Ticket/Create.html HTTP/1.1” 200 3759 “-” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)” 143.106.80.157 - - [22/Jul/2003:14:21:26
-0300] “GET / HTTP/1.1” 200 7083
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html” “Mozilla/5.0
(compatible; Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] “GET
/Ticket/Create.html?Queue=1 HTTP/1.1” 200 9900
http://rt-machine.ccuec.unicamp.br/” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] “GET
/Ticket/Create.html?Queue=1 HTTP/1.1” 200 9900
http://rt-machine.ccuec.unicamp.br/” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)”

/var/log/messages:

Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:54)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to
iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)

Thanks for any help!

Silvana

Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd.
Tel: +357 22454896 * Fax: +357-22518022
http://www.planetsky.com dusan@planetsky.com

I have a working test installation of RT 3.0.4 on a FreeBSD 5.1.

I can recommend to upgrade to perl5.8, found in ports. Install and
execute “use.perl port”, recompile your perlmodules with portupgrade.

I use mod_perl1 instead of mod_perl2, and postgresql for db.

Other than that, RT 3.0.4 worked out of the box.

/rhbOn Mon, Aug 11, 2003 at 11:28:37AM +0300, Dusan Djordjevic wrote:

Hi all,

I have the same problem on FreeBSD 5.1. Is there any advice ?

Hi all!

I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13,
apache-2.0.47, mysql-server-4.1.0_1
and mod_perl2-1.99r09.Without RTIR and RTFM.
I made a new user and added to DutyTeam group.
I am having a problem when I am trying to create tickets through the
UI (New Ticket in → General).
The error message that appear on the web browser is:


------------------ An error occured while loading
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html:

Connection to host rt-machine.ccuec.unicamp.br is broken



I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log
and /var/log/messages, but
I don’t known where is the problem.

/var/log/httpd-error.log:

[Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be
loaded. () (/usr/local/rt3/share/html/Elements/Error:54)
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”
/usr/libexec/ld-elf.so.1:
/usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
Undefined symbol “iconv_open”

/var/log/httpd-access.log:

143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] “GET
/Ticket/Create.html HTTP/1.1” 200 3759 “-” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)” 143.106.80.157 - - [22/Jul/2003:14:21:26
-0300] “GET / HTTP/1.1” 200 7083
http://rt-machine.ccuec.unicamp.br/Ticket/Create.html” “Mozilla/5.0
(compatible; Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] “GET
/Ticket/Create.html?Queue=1 HTTP/1.1” 200 9900
http://rt-machine.ccuec.unicamp.br/” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)”
143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] “GET
/Ticket/Create.html?Queue=1 HTTP/1.1” 200 9900
http://rt-machine.ccuec.unicamp.br/” “Mozilla/5.0 (compatible;
Konqueror/3.1; FreeBSD)”

/var/log/messages:

Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:54)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to
iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)

Thanks for any help!

Silvana

Eng. Dusan Djordjevic (RHCE) PlanetSky Ltd.
Tel: +357 22454896 * Fax: +357-22518022
http://www.planetsky.com dusan@planetsky.com


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