Is possible to steal a ticket using the API REST?
I’m writing a java program for reassign ticket.
I have no problem to change owner (with api rest) of tickets owned by ‘nobody’ or by me, but for tickets owned by other user different to me, i must steal it first before reassing them to other user.
I’m working with RT 4.0.6 , and writing a java program on Windows 8.
I have spent a lot of time for searching a solution on the web but i haven’t found one, so i decide to write. Can you help me?
Andrea
Usually I do this by creating dedicated user for rest clients and adjusting it’s rights in RT.
Milan.On 10.10.2013, at 11:54, andrea bessi bessi.andrea@hotmail.it wrote:
Is possible to steal a ticket using the API REST?
I’m writing a java program for reassign ticket.
I have no problem to change owner (with api rest) of tickets owned by ‘nobody’ or by me, but for tickets owned by other user different to me, i must steal it first before reassing them to other user.
I’m working with RT 4.0.6 , and writing a java program on Windows 8.
I have spent a lot of time for searching a solution on the web but i haven’t found one, so i decide to write. Can you help me?
Andrea